Remote Career Advisor: Full-Time Work From Home Opportunity

Important: Both a cover letter and resume are required for this position in conjunction with your application.

Zeiders is an industry leader in military and family support. The company's reputation is based on providing top-quality service with exceptional, dedicated employees. This approach has earned client confidence and repeat business from satisfied customers.

Headquartered in Woodbridge, Virginia, Zeiders employees support clients worldwide in behavioral health, military family resiliency, work-life education programs, and related services. The company seeks individuals with a strong passion for its work and commitment to quality service.

Eligibility requirement: Candidates must reside in the United States.

Job Summary

The SECO program delivers individualized career support to military spouses by exploring their career interests, finding education and financial assistance opportunities, developing career plans, and connecting them to employment opportunities through SECO Coaching Services, the MySECO web presence, and the Military Spouse Employment Partnership (MSEP) component.

Career Advisors provide support to military spouses through the Military OneSource Military Spouse Education and Career Opportunities (SECO) Program Contract by connecting military spouses with academic and employment opportunities.

Essential Duties and Responsibilities

• Maintain readiness in a fast-paced contact center work environment to support military spouses.
• Receive initial calls from military spouses via a live handoff using call center technology.
• Receive incoming live chats from military spouses.
• Assess military spouses' needs and provide them with individualized, available government-approved resources.
• Provide education and career advising, including recommendations regarding online and distance education and training opportunities.
• Educate military spouses on available financial assistance resources to support decision-making.
• Assist spouses with understanding federal, state and local occupational licensing.
• Provide credentialing information for select career fields.
• Schedule career coaching appointments.
• Assist spouses with troubleshooting website access associated with SECO programs.
• Assist with the administration of a Department of Defense military spouse scholarship program.
• Maintain the government-provided case management system, spouse profiles and scholarship accounts.

Working Schedule

The call center's hours of operation are:

• Monday–Friday: 7:00 AM–10:00 PM EST
• Saturday: 10:00 AM–5:00 PM EST

The successful candidate's specific schedule will be determined by the Advisor Services Lead and may change based on the contract.

Required Education and Experience

• A Bachelor's degree and at least 4 years of professional experience providing high-quality, in-depth educational, career or employment advising or coaching to diverse adult populations.
• Three years of experience in training development and delivery, public speaking, group presentations and facilitation skills, preferably in adult education, medical or non-medical settings.
• Two years of experience supervising or overseeing the delivery of social services and/or education programs, systems and services.
• U.S. citizenship is required due to access to U.S. government systems.
• Home internet service with speeds exceeding 3 Mbps in both directions (upload and download) through a broadband internet service, such as Cable or Fios, rather than DSL, satellite or dial-up.
• Strong technology and research skills, including the ability to navigate multiple computer systems simultaneously.
• A positive, approachable personality coupled with strong communication skills.
• Active listening skills to interpret client needs and provide the required support and resources.
• Ability to use critical thinking to connect clients with applicable resources, including SECO career coaching, to support their education and career goals.
• Ability to accommodate a full-time training schedule for the first 6–8 weeks of employment if hired.

Preferred Qualifications

• Preference for candidates with an active certification through the National Association of Workforce Development Professionals (NAWDP), the National Board of Certified Counselors (NBCC), or the National Career Development Association (NCDA).
• Preference for candidates with experience working in a contact center or educational service operations environment.
• Preference for former military personnel, military spouses, veterans or wounded warriors.
• Preference for candidates with experience working in a structured environment with set schedules.
• Preference for candidates who can build rapport with individuals in a remote or virtual setting.

How to Apply

Interested and eligible candidates should submit their application online through the official Zeiders recruitment portal.

Required Documents: Cover letter and resume.

Application Link: Apply for the Remote Career Advisor Position

Eligibility Reminder: Candidates must reside in the United States and be U.S. citizens due to U.S. government systems access.

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