Strathmore Insurance Brokers Limited is an Insurance Brokerage firm located in Lusaka. The company provides a range of insurance brokerage services. The company is looking for a motivated, energetic and results-driven individual to join its team as a Sales Executive.

Job Description

Position: Sales Executive

Company: Strathmore Insurance Brokers Limited

Reports To: Chief Operations Officer / Chief Executive Officer

Location: Lusaka

Job Summary

Sales Executive must be confident, ambitious, proactive and passionate about sales. The ideal candidate should be comfortable approaching new clients, developing business relationships and working in a target-driven environment.

Key Responsibilities

Identifying and developing new business opportunities.
Prospecting and acquiring new individual and corporate clients.
Marketing and selling various insurance products and solutions.
Building and maintaining strong relationships with existing and prospective clients.
Preparing quotations and following up on prospective business.
Meeting assigned monthly and annual sales targets.
Conducting client visits, presentations and business development activities.
Maintaining an active sales pipeline and providing regular sales reports.
Supporting client retention and renewal of insurance policies.
Promoting the company's products and services professionally.

Qualifications & Requirements

A Diploma or Degree in Marketing, Business Administration, Insurance, Sales or a related field.
Previous experience in sales, marketing, insurance or financial services will be an added advantage.
Strong communication, negotiation and interpersonal skills.
Excellent customer service and relationship-management skills.
Ability to prospect independently and generate new business.
A strong results-oriented attitude with the ability to work towards targets.
Good computer literacy and report-writing skills.
Knowledge of the Zambian insurance market will be an added advantage.

Key Skills and Competencies

✅ Excellent analytical and decision-making skills.
✅ Strong negotiation and communication skills.
✅ Attention to detail and accuracy.
✅ Ability to work under pressure and meet deadlines.
✅ Proficiency in insurance software and Microsoft Office applications.
✅ Strong customer service orientation.

How to Apply

All applications in writing should be accompanied by an up-to-date Curriculum Vitae and supporting documents. Do not send originals.

Include the names and addresses of three referees, one of which should be the last or current employer.

The applications must be submitted in a sealed envelope indicating the position being applied for.

Applications should be addressed and submitted to the physical address or email below by 22nd September 2026:

The Chief Executive Officer
Strathmore Insurance Brokers Limited
14 Chaholi Road,
Rhodespark
Lusaka
Zambia

Email: hr@strathmoreib.com

APPLY BY EMAIL

Contact: +260 211 256 490

Closing Date: 22 September 2026.

NOTE: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

⚠️ Legitimate employers do not charge candidates fees to secure employment. Be cautious of anyone requesting payment in exchange for a job offer.

Sales Representative | Commercial & Industrial | Zambia

Sales Representative (Commercial and Industrial) – Hanchu ESS

Company: Hanchu ESS (Hanchu Energy Zambia)

Position: Sales Representative (Commercial and Industrial)

Location: Zambia

Sector: Clean Energy / Solar & Battery Storage

Closing Date: 18 September 2026

Posting Date: 15 September 2026

HANCHU ESS

CLEAN ENERGY • SUSTAINABLE SOLUTIONS • A BRIGHTER TOMORROW

WE ARE HIRING

Sales Representative (Commercial and Industrial)

JOIN OUR TEAM

Hanchu ESS (Hanchu Energy Zambia), a leading commercial and industrial (C&I) solar and battery storage solutions provider, is looking for a dynamic and results-driven Sales Representative (Commercial and Industrial) to join our team in Zambia.

If you have a passion for clean energy, strong communication skills, and a drive to grow business, we want to hear from you!

Job Overview

Commercial and Industrial (C&I) Sales Representative at Hanchu ESS (Hanchu Energy Zambia). Candidates typically need a combination of technical knowledge, proven B2B sales experience in energy storage, solar PV, and strong commercial negotiations skills. (Government or public sector projects)

Academic & Educational Background

A Diploma or Bachelor’s degree in Renewable Energy, Business Administration, Sales, Marketing, or a related technical/commercial field.
Candidates with a combined technical background (understanding solar and battery storage systems) and commercial expertise are heavily favored.

Professional Experience

Sales Track Record: 2 to 5 years of direct sales or business development experience, specifically handling corporate, commercial, or industrial clients.

Industry Focus

Preferred background in renewable energy, including:

Commercial & Industrial (C&I) Solar Systems.
High-Voltage Lithium Battery Storage Systems (ESS).
Industrial Inverters, UPS Systems, or Generators.
Heavy Electrical Equipment / EPC Project Sales.

Key Achievements

A proven history of hitting revenue targets, managing long sales cycles, and securing high-value contracts with corporate decision-makers.

Technical & Industry Competencies

Ability to evaluate corporate energy requirements and understand load profiles.
Explain technical specifications of Hanchu ESS solutions (e.g., peak shaving, load-shifting, resistance, emergency backup, microgrids).
Financial & ROI pitching skills: ability to translate technical solutions into clear financial returns for business clients, demonstrating ROI, payback periods, and electricity cost savings.

Additional Knowledge

Strong understanding of the Zambian energy landscape, electricity tariffs, power deficit/grid issues, and relevant industry regulations.
Existing relationships with Zambian commercial/Industrial end-users (mining, manufacturing, agriculture, retail malls), EPC contractors, solar installers, or project developers.

Soft Skills & Tools

Negotiation & closing: High capability in pitching to executive stakeholders (CFOs, Operations Managers, Facility Directors) and closing complex sales agreements.
CRM & Reporting: Experience using CRM platforms, Microsoft Excel for forecasting, and sales pipeline management tools.
Communication: Business fluency in English.

POWERING BUSINESSES WITH CLEAN, RELIABLE ENERGY

How to Apply

Application Deadline: 18 September 2026

Send applications to:

wantakisha.lewila@hanchuess.co.za

APPLY BY EMAIL

CLEAN ENERGY • SUSTAINABLE SOLUTIONS • A BRIGHTER TOMORROW

⚠️ Legitimate employers do not charge candidates fees to secure employment. Be cautious of anyone requesting payment in exchange for a job offer.

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Agent Care Officer – BURN | Lusaka

Agent Care Officer – BURN

Company: BURN

Position: Agent Care Officer - Zambia

Location: Lusaka, Lusaka, Zambia

Employment Type: Full Time

Level: Mid Level

Posting Date: 13 September 2026

Closing Date: Not specified

About the Role

BURN is looking for an Agent Care Officer who will be responsible for providing support and assistance to agents or representatives ensuring that agents have the necessary resources, guidance, and well-being support to effectively carry out their roles and provide exceptional customer service.

Duties and Responsibilities

Daily agent network management including calls to agents – interface for sales operations reconciliation and commercial.
Engage agents directly on performance data from sales ops- feedback collection and agent tickets.
Manage PJP (Personal Journey Plan) per Agent and TSM (Territory Sales Manager) leading to keep or disable the action.
Planning of trade activities with agents, TL and TSM
Daily agent training and mentoring through calls.
Prospect management
Agent quality and recruitment checklist
Support sales target
Daily/Weekly feedback report to Tl, TSM, Country lead

Skills and Experience

Advanced fluency in English, both written and spoken.
Advanced Excel data skills – All countries
Effective communicator
Efficient planner and collaborator
University degree in business administration, international development, Marketing, Economics, or other areas relevant to the sales field. At least 1 year’s work experience in sales.
Behave Ethically: Understand ethical behaviour and business practices and ensure that your own behaviour and the behaviour of others are consistent with these standards and align with the values of the organization.
Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
Creativity/Innovation: Develop new and unique ways to improve the organization’s operations and create new opportunities.
Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
Lead: Positively influence others to achieve results that are in the organization’s best interest.
Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and, in the organization’s, best interests.
Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.
Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Additional Information

Qualified Female Candidates encouraged to Apply.

BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).

How to Apply

Apply through the official BURN careers application page:

Apply for Agent Care Officer – Zambia

APPLY NOW

⚠️ Legitimate employers do not charge candidates fees to secure employment. Be cautious of anyone requesting payment in exchange for a job offer.

Customer Service Representative – BURN | Kitwe & Twapia/Kabushi Jobs

Customer Service Representative – BURN

Company: BURN Manufacturing

Position: Customer Service Representative

Employment Type: Full Time

Level: Entry Level

Location: Copperbelt Region – Kitwe & Twapia/Kabushi, Zambia

Posting Date: 13 September 2026

Closing Date: Not specified

About the Role

BURN is looking for an exceptional, efficient Customer Service Representative to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales, and/or client relationship management.

Duties and Responsibilities

Manage outbound and inbound phone calls.
For Outbound – Achieving the daily calls and verification target.
For Inbound – Achieving AHT Targets, SLA Target, Call Abandoned targets, and CSAT Targets (Q.A Score)
Ensure 100% follow-up for all dropped/abandoned calls, tickets & any other escalations within 24 hours
For Digital Care – Observing SLAs for handling all customer issues in all digital platforms. Customer should receive feedback at a maximum of 25min post-escalation.
Attending all pre-shifts, weekly performance reviews, coaching, and training sessions
Adherence to call procedure and auto-fail parameters.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team targets and all call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents (Adherence to the proper CRM documentation process)
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.

Other Duties and Responsibilities

Performs other responsibilities, as requested, or assigned by management.
Performs other miscellaneous duties, as requested, or assigned by management.

Skills and Experience

Excellent verbal communication and interpersonal skills
Fluent in English and a common language
Highly organised, punctual, and professional
Proactive attitude and takes initiative to problem solve.
Experience in customer-facing tasks (customer care, direct sales, relationship management, etc)
Working knowledge & experience in using MS Excel for data analysis and reporting.
Experience in leadership roles and/or organizing events.

Qualified Female Candidates are encouraged to Apply.

Important Notice

BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).

How to Apply

Interested candidates should submit their application through the official BURN recruitment portal:

Apply for Customer Service Representative – Zambia

APPLY NOW

⚠️ Legitimate employers do not charge candidates fees to secure employment. Be cautious of anyone requesting payment in exchange for a job offer.

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