About the Role

We are looking for a Customer Success Specialist to help our customers get the most value from our health services platform. You will build relationships with customers, support their onboarding and ongoing use of the platform, and work with internal teams to ensure a positive customer experience.

This role is suitable for both Junior and Middle-level candidates, depending on experience.

Responsibilities

• Support customers throughout onboarding and their ongoing use of the platform.
• Build strong relationships with customers and understand their needs.
• Respond to customer questions and help resolve issues.
• Monitor customer satisfaction, engagement, and overall experience.
• Conduct onboarding sessions, product demonstrations, and follow-ups.
• Work closely with Support, Product, and Engineering teams to resolve customer needs.
• Collect customer feedback and communicate insights to internal teams.
• Identify opportunities to improve customer adoption and retention.
• Maintain accurate customer information and activity in CRM systems.
• Prepare basic reports on customer activity and satisfaction.

Requirements

Junior Level

• 1+ year of experience in customer service, customer success, account support, or a related role.
• Strong communication and interpersonal skills.
• Customer-focused and proactive approach.
• Good organizational and problem-solving skills.
• Ability to manage multiple customer requests and priorities.
• Comfortable learning new software and digital tools.
• Good English communication skills.

Middle Level

• 3+ years of experience in Customer Success, Account Management, Customer Support, or a similar role.
• Experience managing customer relationships independently.
• Experience with SaaS or digital products is a plus.
• Strong ability to identify customer needs and drive product adoption.
• Experience using CRM and customer success tools.
• Strong communication, problem-solving, and stakeholder management skills.
• Good English communication skills.

Nice to Have

• Experience with tools such as Salesforce, HubSpot, Zendesk, Intercom, or similar.
• Experience working with SaaS or healthcare technology products.
• Experience with customer onboarding and product training.
• Understanding of customer success metrics such as retention, churn, CSAT, or NPS.
• Additional language skills are a plus.

Compensation

$50,000 - $70,000 per year, depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

What We Offer

• Fully remote work with flexible working hours.
• Opportunity to work with an innovative health services platform.
• Supportive and collaborative team environment.
• Professional growth and learning opportunities.
• Opportunity to work closely with Product, Engineering, and Sales teams.
• Competitive compensation based on experience and skills.

Job Details

• Company: Careerswift
• Location: Remote
• Seniority: Junior
• Salary: 50,000 - 70,000 USD gross annually

How to Apply

Interested candidates can apply through the official CareerSwift application page:

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About the Role

This is a full-time, remote position with Champs Family Automotive USA. As a Remote Customer Service Professional, you will have the opportunity to work from the comfort of your own home while providing excellent customer service to clients.

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Professional. In this role, you will be responsible for handling phone, chat, and email inquiries from clients. You will serve as the first point of contact for any questions, concerns, or issues they may have.

Responsibilities

• Respond to phone, chat, and email inquiries in a timely and professional manner.
• Provide accurate and helpful information to clients and tenants.
• Assist with general inquiries, maintenance requests, and lease inquiries.
• Troubleshoot and resolve customer service issues.
• Maintain a high level of customer satisfaction and ensure a positive customer experience.
• Collaborate with team members to ensure all inquiries are handled efficiently and effectively.
• Keep detailed records of all customer interactions and follow up as needed.
• Stay up-to-date on company policies and procedures to provide accurate information to clients and tenants.
• Assist with other administrative tasks as needed.

Requirements

• High school diploma or equivalent.
• Previous customer service experience, preferably in a remote setting.
• Excellent communication skills, both written and verbal.
• Ability to multitask and prioritize tasks effectively.
• Strong problem-solving skills.
• Proficient in using various computer programs and systems.
• Ability to work independently and in a team environment.
• Availability to work a full-time schedule, including some evenings and weekends as needed.

Benefits

• Medical Plan
• Paid Time Off (PTO)
• 401(k)
• Vision and dental coverage
• Aflac

Application Information

Location Requirement: United States only

Application Deadline: 21 November 2026

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Never send money to companies. Jobs on ENB Enterprise will never require payment from applicants.

WE'RE HIRING!

Virtual Assistant

You're a Great Fit If You Have:

• Excellent communication skills.
• Proficiency with Google Suite.
• Customer support experience.

What You'll Do

•  support.
• Seller support.
• Help users post products.
• Email/WhatsApp handling.
• Admin support.
• Reporting.

What We Offer

• Salary: K6,000 per month.
• Flexible remote work.
• Career growth.

How to Apply

Send your CV with the subject line:

Application - Virtual Assistant 👇🏿

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