Job Vacancy – Customer Service Assistant

DS Solar Zambia Limited is inviting applications from suitably qualified, customer-focused and professional candidates for the position of Customer Service Assistant. The successful candidate will support customers across DS Solar’s products and services by handling enquiries, complaints, follow-ups and after-sales support while maintaining high standards of customer care.

Key Responsibilities

• Attend to customer enquiries professionally through telephone, WhatsApp, email, social media and walk-in channels.
• Provide customers with accurate information on DS Solar products, services, prices, promotions and applicable terms and conditions.
• Receive, record and follow up customer complaints until resolution.
• Maintain accurate records of customer enquiries, complaints, feedback and resolutions.
• Conduct customer follow-ups after purchases, deliveries and installations.
• Coordinate customer issues with Sales, Technical, Stores, Accounts and other relevant departments.
• Assist customers with warranty and after-sales service enquiries and ensure cases are properly documented.
• Escalate unresolved or serious customer complaints to the appropriate supervisor or department.
• Monitor response and resolution times and follow up outstanding cases.
• Maintain professional communication and protect confidential customer information.
• Assist in collecting customer feedback and identifying recurring service issues.
• Prepare daily, weekly and monthly customer-service reports for management.
• Promote a positive DS Solar customer experience across all interactions.

Qualifications & Key Requirements

Applicants should possess a Diploma in Business Administration, Marketing, Customer Service, Public Relations or a related field, with relevant practical experience in customer service, front-office operations, sales support or a similar role.

Candidates should have strong verbal and written communication skills, excellent interpersonal and customer-handling abilities, and the ability to remain professional when handling complaints or difficult situations.

Applicants should also demonstrate good computer skills, including Microsoft Word, Excel, email and digital communication platforms. Experience using CRM or customer-support systems will be an added advantage.

The successful candidate should be professional, courteous, organised, attentive to detail, solutions-oriented and able to work under pressure while managing multiple customer enquiries.

How to Apply

Interested candidates should submit a CV and cover letter by email to:

Email: hr@dssolarzambia.org

Important: Only applications submitted by email will be accepted.

Location: Lusaka (Head Office)

DS SOLAR ZAMBIA LIMITED
Solar Energy For All
POWER ON. LIFE ON.

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