About the Role

We are looking for a Chat Support Representative to assist customers through online chat and provide quick, helpful answers to their questions and service requests.

You will handle multiple conversations throughout the day, resolve common issues, and work with internal teams when additional support is needed.

What You Will Do

• Respond to customer questions through online chat
• Resolve common customer issues and service requests
• Provide accurate information about orders, services, and locations
• Escalate issues that require additional support
• Document customer interactions in company systems
• Maintain a friendly and professional tone across all conversations
• Meet established response and service-quality standards

What We Are Looking For

• Previous customer service, chat support, retail, hospitality, or similar experience
• Strong written English and communication skills
• Good typing and multitasking skills
• Patient, friendly, and customer-focused approach
• Comfortable handling multiple conversations at once
• Basic computer skills and ability to learn new systems
• Ability to work independently in a remote environment
• Reliable internet connection and suitable workspace

Nice to Have

• Previous chat or online customer support experience
• Experience with CRM or customer support platforms
• Food service, hospitality, or retail experience
• Bilingual English/Spanish skills

Compensation

$17–$23 per hour, depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

Hiring Process

Application review → Initial conversation → Interview → Offer

Equal Opportunity

Bilgewater Group is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by applicable law.

⚠️ Legitimate employers do not charge candidates fees to secure employment. Be cautious of anyone requesting payment in exchange for a job offer.

About the Role

As a Virtual Assistant, you will support managers and teams with a range of administrative tasks, including calendar coordination, email management, document preparation, research, meeting coordination, and maintaining company records.

This role requires someone who is highly organized, dependable, proactive, and comfortable working independently in a fully remote environment. You will work with multiple priorities and stakeholders, so good judgment and clear communication are important.

What You Will Do

• Manage calendars, meetings, and email correspondence
• Prepare documents, presentations, spreadsheets, and reports
• Conduct research and summarize key findings
• Maintain company records, CRM, and project-tracking systems
• Coordinate schedules and follow up on action items
• Provide general administrative support to managers and teams
• Handle confidential information professionally

What We Are Looking For

• 2+ years of administrative or virtual assistant experience
• Strong written and verbal English skills
• Excellent organization and attention to detail
• Ability to manage multiple priorities independently
• Proficiency with Google Workspace or Microsoft Office
• Comfortable learning new software and systems
• Reliable internet connection and suitable workspace for remote work
• Legally authorized to work in the United States

Nice to Have

• Experience supporting managers or executives
• Executive or administrative assistant experience
• Experience with CRM or project-management platforms
• Experience coordinating meetings across multiple time zones
• Basic bookkeeping or invoice-processing knowledge
• Experience in food service, hospitality, retail, healthcare, or other operational environments
• Bilingual English/Spanish communication skills

Compensation

$18–$25 per hour, depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

Hiring Process

Application review → Initial conversation → Interview → Offer

Candidates will receive information about the next steps during the recruitment process.

Equal Opportunity

Bilgewater Group is an equal opportunity employer. We are committed to providing a workplace free from discrimination and value a diverse team with different backgrounds, experiences, and perspectives.

⚠️ Legitimate employers do not charge candidates fees to secure employment. Be cautious of anyone requesting payment in exchange for a job offer.

About the Role

We are looking for a Records Clerk to help maintain accurate and organized company records. You will enter, update, review, and organize information across digital systems and documents while ensuring records are complete and easy to access.

What You Will Do

• Enter and update information in company systems
• Review records for accuracy and completeness
• Organize digital files and documentation
• Identify missing or incorrect information and flag it for review
• Maintain accurate records and databases
• Assist with basic document and data verification
• Follow established record-keeping procedures

What We Are Looking For

• Previous data entry, administrative, records, or customer service experience
• Strong attention to detail and accuracy
• Good typing and computer skills
• Comfortable working with spreadsheets and digital files
• Organized and able to manage repetitive tasks
• Ability to work independently in a remote environment
• Reliable internet connection and suitable workspace

Nice to Have

• Data entry or records management experience
• Experience with Excel or Google Sheets
• Experience in food service, healthcare, retail, or administration

Compensation

$17–$22 per hour, depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

Hiring Process

Application review → Initial conversation → Interview → Offer

Equal Opportunity

Bilgewater Group is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by applicable law.

⚠️ Legitimate employers do not charge candidates fees to secure employment. Be cautious of anyone requesting payment in exchange for a job offer.