Trustpoint.One is hiring a remote Data Entry Clerk.

💸 Salary: $20-$21/hour
📍 Location: EST (UTC-5)

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Role Description

Trustpoint has an immediate opening with a leading legal services provider for a Data Entry Clerk on a contract basis. This fully remote position is ideal for a detail-oriented professional with hands-on experience working with medical records and CRM systems. The role will focus on accurately entering, reviewing, and maintaining case-related information and requires someone who can work independently while managing a high volume of data. Experience with Litify or Salesforce is strongly preferred.

Responsibilities

• Accurately enter and update case and claimant information in CRM and case management systems.
• Review medical records and supporting documentation for accuracy and completeness.
• Organize and maintain electronic records and case information.
• Perform high-volume data entry while maintaining accuracy and consistency.
• Identify missing, incomplete, or inconsistent information and escalate issues as needed.
• Update and maintain CRM records and case files.
• Assist with tracking case information, documentation, and status updates.
• Follow established procedures for data entry, document management, and quality control.
• Handle confidential medical and case information with discretion.
• Perform other administrative and data management tasks as assigned.

Qualifications

• 1+ year of experience with data entry or data management.
• Experience working with medical records (required).
• Experience working with a CRM system (required).
• Experience with Litify or Salesforce (strongly preferred).
• Strong attention to detail and accuracy.
• Ability to work with large volumes of information and repetitive data entry.
• Strong organizational and time management skills.
• Ability to work independently in a fully remote environment.
• Proficiency with Microsoft Office and other computer-based systems.
• Strong written and verbal communication skills.
• All candidates must be able to work at a computer screen for a sustained amount of time.

Requirements

• Position: Data Entry Clerk
• Employment Type: Contract
• Start Date: Immediate
• Duration: Expected through the end of 2026
• Location: Fully remote
• Schedule: Monday-Friday, 9:00 AM-6:00 PM EST
• Time Zone: Candidates must be available to work Eastern Time hours.
• Compensation: $20-$21/hour, commensurate with experience.

Company Description

Trustpoint.One provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all employment practices, including recruiting, hiring, compensation, promotion, training, transfer, leave of absence, and termination.

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How to Apply

Interested candidates can apply through the official Trustpoint.One application page:

Schedule: Monday-Friday, 9:00 AM-6:00 PM EST

Location: Fully remote

Compensation: $20-$21/hour, commensurate with experience

Stay safe on ENB Enterprise

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1. Bus Attendants

Responsibilities

• Welcome and greet passengers during boarding and direct them to assigned seats.
• Provide information to passengers on routes and trip schedules as required.
• Maintain workspace hygiene by adhering to health and safety regulations.
• Prepare required bus trip documentation to ensure accurate passenger information is used before onboarding.
• Perform such other duties as assigned.

Job Requirements

• Zambian citizens aged between 22–30 years.
• Mature, honest, disciplined and flexible.
• Ability to multitask.
• Good customer service skills.
• Demonstrate a strong commitment to their work.
• Numerate with the ability to read and write.
• Proven experience in customer service, sales, marketing or a similar field will be an added advantage.

Mandatory Requirements

• Application letter
• Curriculum Vitae (CV), maximum 2 pages
• Copy of Grade 12 certificate
• Copy of National Registration Card
• Recent passport-sized photo
• At least two contacts of traceable and credible employment referees

2. Automotive Electrician (Heavy Duty)

Responsibilities

• Diagnose and repair starting and charging systems, wiring harnesses, sensors, Electronic Control Units (ECUs), control modules, lighting and safety systems in heavy-duty vehicles, preferably Scania engines.
• Ensure all work complies with safety regulations and manufacturer standards.
• Carry out field repair assignments when required.
• Read, interpret and troubleshoot electrical schematics and manuals.

Job Requirements

• Zambian citizen.
• Diploma in Heavy Duty Automotive Electrical.
• Minimum of 5 years’ proven work experience in heavy-duty vehicles.
• At least two traceable employment referees from reputable organisations with reachable contacts.
• Member of the Engineering Institute of Zambia (EIZ).
• Mature and professional with strong communication skills.
• Honest, reliable and disciplined.

Mandatory Requirements

• Application letter
• Curriculum Vitae (CV), maximum 2 pages
• Copy of GCE School Certificate
• Minimum Diploma in Heavy Duty Automotive Electrical
• Copy of National Registration Card
• At least two traceable employment reference letters from reputable organisations with reachable contacts
• Reference letters must not be more than 12 months from the date of issue and must serve as proof of work experience in heavy-duty vehicles.

3. Fleet Manager

Responsibilities

• Schedule and coordinate vehicle maintenance and repairs to ensure optimal performance and compliance with road safety standards.
• Manage budgets related to fleet operations, including fuel, maintenance, and repair costs.
• Ensure the fleet operates in compliance with related local and national transport regulations and stay updated on the standards.
• Monitor driver performance, conduct regular evaluations, and address any issues related to safety and performance.
• Monitor vehicle location, performance, and maintenance needs using fleet management software and telematics systems.
• Identify and mitigate risks associated with fleet operations, including accidents, breakdowns, and delays.
• Generate regular reports on fleet performance, costs, and efficiency.
• Analyse data to identify trends and areas for improvement.

Job Requirements

• Zambian citizen with minimum age of 40 years.
• Diploma in Logistics or a related field.
• Member of the Zambia Institute of Transport and Logistics (ZITL).
• Minimum of 5 years’ proven work experience in heavy-duty logistics or fleet management, including team supervision in a transport environment.
• At least two traceable employment referees from reputable organisations with reachable contacts.
• Reference letters must not be more than 12 months from the date of issue.
• Minimum Class CE driver’s licence will be an added advantage.
• Must be computer literate, with good knowledge of Excel, Word and Outlook.
• Knowledge of vehicle tracking applications, preferably for heavy-duty vehicles.
• Knowledge of vehicle technology, safety protocols and personnel management.
• Good network in the transport environment.
• Good communication, leadership, problem-solving, risk-management, organisational and negotiation skills.

Mandatory Requirements

• Application letter
• Updated Curriculum Vitae (CV), maximum 2 pages
• Copy of Grade 12 School Certificate
• Diploma in Logistics or a related field
• Valid membership with the Zambia Institute of Transport and Logistics (ZITL)
• Employment referees
• Copy of National Registration Card

How to Apply

Interested candidates must submit their PDF documents by email to:

Email: hirring1@gmail.com

Important: All mandatory requirements must be submitted.

Closing Date: 30 September 2026 at 17:00 Hours

NOTE: Only shortlisted applicants will be contacted.

Stay safe on ENB Enterprise

Never send money to companies. Jobs on ENB Enterprise will never require payment from applicants.

About Alpha Commodities Limited

Alpha Commodities Limited is a fast-growing agriculture company in Zambia. The company offers a safe workplace, growth opportunities, and rewarding career paths.

Alpha Commodities Limited is looking for skilled Truck Drivers to join the team.

Key Duties

• Drive safely on long-distance and cross-border routes.
• Load and unload cargo properly.
• Inspect trucks before and after trips, and log any issues.
• Record all cargo deliveries accurately.
• Refuel vehicles as needed.
• Follow all traffic laws and accident procedures.
• Report road incidents right away to the dispatcher.

Requirements

• Valid Driving License: Class CE, D, G, or equivalent.
• Minimum of 3 years' experience driving heavy-duty trucks.
• Good understanding of Zambian roads and cross-border routes.
• Strong work ethic, good timekeeping, and high safety awareness.

How to Apply

Review the requirements carefully. If you match the skills needed, send your application via email to:

Email: siku33@gmail.com

Application Deadline: Not specified.

⚠️ Legitimate employers do not charge candidates fees to secure employment. Be cautious of anyone requesting payment in exchange for a job offer.

Vacancy Announcement – Re-Advertised

Background

The Energy Regulation Board (ERB) is a statutory body created by the Energy Regulation Act No. 12 of 2019 to regulate Zambia's energy sector. The ERB is looking to hire qualified and experienced Zambian nationals to fill the position of Driver to be based at its Head Office.

Job Purpose

To drive an assigned institutional/ERB motor vehicle for the purpose of transporting personnel and/or materials to required destinations.

Main Duties and Responsibilities

• To conduct pre-shift checks of the vehicle to ensure that it is in sound operating condition and compliant to all road traffic regulations (e.g. vehicle checklist, fitness certificate, road tax license, triangles, etc.) before driving it.
• To drive ERB staff, visitors and other officials as directed to and from required destinations.
• Assist inspectors during inspections when requested.
• To deliver and collect materials to or from specified locations as instructed.
• To report faults/defects/accidents in a timely manner in accordance with the ERB Transport Policy.
• To alert the Head Driver when the vehicle assigned is due for service.
• To conduct minor repairs to the vehicle assigned such as changing brake pads, oil, filters and light bulbs.
• To keep an up-to-date record of travel on a daily basis by making entries on trips in the vehicle logbook.
• To ensure that the assigned motor vehicle is kept secure at all times.
• To undertake any other duties as may be assigned by the superior.

Required Skills

• Good communication and interpersonal skills. Must be able to communicate effectively in English and must be able to write reports.
• Confidentiality.
• Etiquette.
• Must be computer literate.
• Must be able to work with minimal supervision.

Minimum Qualifications

• Grade 12 School Certificate or equivalent.
• A minimum of SADC Driver's License.
• A certificate in Mechanics is an added advantage.
• At least three (3) years relevant work experience in a reputable organisation.
• Experience driving manual vehicles.
• ZAQA Verification of all academic and professional qualifications will be required.

How to Apply

Applicants must first complete the pre-application form available through: ERB e-Job Application - UPP DRIVER (X 3) – Fill out form or by scanning the QR Code provided in the vacancy advertisement.

Application Process

1. Complete the ERB pre-application form using the provided application form or QR Code.
2. Applicants who meet ALL the minimum qualifications will be invited to submit soft copies of their application letters, current Curriculum Vitae with a minimum of two (2) professional referees, in Word version, and ZAQA-certified photocopies of Grade 12 School Certificate, Diploma Certificate(s), and relevant professional qualification certificates.
3. Invited applicants should submit the required documents by email to jobs@erb.org.zm.
4. No hard copies will be considered.

Application Email: jobs@erb.org.zm

Application Deadline: Monday, 21 September 2026

Important Information

• ERB is an equal opportunity employer, and both genders are encouraged to apply.
• Candidates involved in any lobbying shall be disqualified.
• Only short-listed candidates will be contacted.
• No hard copies will be considered.

⚠️ Legitimate employers do not charge candidates fees to secure employment. Be cautious of anyone requesting payment in exchange for a job offer.

Job Description

Eliado Meat Supplies Limited invites applications from suitably qualified, reliable, and disciplined individuals to fill the position of Driver.

The successful candidate will report directly to Management and will support the Company’s transport, logistics, deliveries, collections, and day-to-day operational activities, while complying with Company policies, hygiene standards, and applicable Zambian road traffic and labour laws.

Key Duties and Responsibilities

• Drive Company vehicles in a safe, lawful, and responsible manner.
• Transport meat products, supplies, equipment, and documentation as assigned.
• Ensure timely deliveries and collections in line with operational requirements.
• Conduct daily vehicle inspections, including oil, water, tyres, lights, brakes, and general condition.
• Keep assigned vehicles clean, roadworthy, and properly maintained.
• Promptly report any mechanical faults, damage, accidents, or safety concerns.
• Assist with loading, unloading, stock-taking, and general operational or butchery support duties when required.
• Safeguard Company property, goods, documentation, and vehicles entrusted to him.
• Maintain professional conduct, honesty, punctuality, and reliability at all times.
• Comply with Company procedures, hygiene standards, safety requirements, and lawful instructions from Management.

Minimum Requirements

Applicants must meet all of the following:

• Valid Zambian Driver’s Licence of the appropriate class.
• No history of serious traffic accidents or reckless driving.
• Police Clearance Certificate (mandatory).
• Traceable references from previous employers (mandatory).
• Physically fit and able to assist with operational duties when required.
• Of sober mind and good moral character.
• Honest, punctual, reliable, and trustworthy.
• Experience in a butchery, food retail, FMCG, distribution, or similar environment will be an added advantage.

Documents Required

• NRC.
• Valid Driver’s License.
• Police Clearance Certificate.
• Traceable reference contacts.

How to Apply

Applications should be submitted via email to:

Email: eliadomeats@gmail.com

Application Deadline: 30 September 2026

Applications may be reviewed as they are received, and suitable candidates may be contacted before the closing date.

Note: Shortlisted candidates may be subject to reference checks and verification of submitted documents before appointment.

⚠️ Legitimate employers do not charge candidates fees to secure employment. Be cautious of anyone requesting payment in exchange for a job offer.

Driver

Job Description

Eliado Meat Supplies Limited invites applications from suitably qualified, reliable, and disciplined individuals to fill the position of Driver.

The successful candidate will report directly to Management and will support the Company’s transport, logistics, deliveries, collections, and day-to-day operational activities, while complying with Company policies, hygiene standards, and applicable Zambian road traffic and labour laws.

Key Duties and Responsibilities

• Drive Company vehicles in a safe, lawful, and responsible manner.
• Transport meat products, supplies, equipment, and documentation as assigned.
• Ensure timely deliveries and collections in line with operational requirements.
• Conduct daily vehicle inspections, including oil, water, tyres, lights, brakes, and general condition.
• Keep assigned vehicles clean, roadworthy, and properly maintained.
• Promptly report any mechanical faults, damage, accidents, or safety concerns.
• Assist with loading, unloading, stock-taking, and general operational or butchery support duties when required.
• Safeguard Company property, goods, documentation, and vehicles entrusted to him.
• Maintain professional conduct, honesty, punctuality, and reliability at all times.
• Comply with Company procedures, hygiene standards, safety requirements, and lawful instructions from Management.

Minimum Requirements

Applicants must meet all of the following:

• Valid Zambian Driver’s Licence of the appropriate class.
• No history of serious traffic accidents or reckless driving.
• Police Clearance Certificate (mandatory).
• Traceable references from previous employers (mandatory).
• Physically fit and able to assist with operational duties when required.
• Of sober mind and good moral character.
• Honest, punctual, reliable, and trustworthy.
• Experience in a butchery, food retail, FMCG, distribution, or similar environment will be an added advantage.

How to Apply

Interested candidates should submit copies of the following:

• NRC
• Valid Driver’s License
• Police Clearance Certificate
• Traceable reference contacts

Applications should be submitted via email to:

eliadomeats@gmail.com

Application Deadline: 30 September 2026.

Applications may be reviewed as they are received, and suitable candidates may be contacted before the closing date.

Note

Shortlisted candidates may be subject to reference checks and verification of submitted documents before appointment.

⚠️ Legitimate employers do not charge candidates fees to secure employment. Be cautious of anyone requesting payment in exchange for a job offer.

About the Hotel

Moba Hotel & Convention Centre is a modern 50-room, three-star hotel on the Kitwe–Ndola Dual Carriageway, offering accommodation, dining and leisure facilities, and a Convention Centre for up to 900 delegates.

We invite a capable hospitality professional to join our team.

Job Summary

The Maintenance Supervisor will ensure that the hotel's buildings, plant, equipment and utilities remain safe, reliable and well maintained through effective preventive maintenance and timely repairs.

Core Responsibilities

• Lead maintenance of guest rooms, public areas, kitchens, offices and convention facilities.
• Develop and implement preventive maintenance schedules for plant, equipment and utilities.
• Supervise, schedule and manage maintenance staff, contractors and service providers.
• Respond promptly to faults and coordinate repairs with minimal disruption to guests and operations.
• Monitor electrical, plumbing, HVAC, fire, water and backup-power systems.
• Control maintenance costs, tools, spares, inventories and purchasing requirements.
• Maintain asset registers, job cards, inspection records and performance reports.
• Support projects, renovations and statutory inspections and certifications.
• Ensure compliance with hotel SOPs, occupational safety and applicable technical regulations.

Key Competencies

• Technical and facilities management
• Preventive maintenance planning
• Leadership and contractor supervision
• Cost, asset and inventory control
• Safety awareness and problem-solving

Qualifications & Experience

• Certificate or Diploma in Electrical, Mechanical, Building Services Engineering, or a related field.
• 3-5 years' relevant maintenance experience, including at least 2 years in supervision or management.
• Experience maintaining buildings, utilities and hospitality or commercial facilities.
• Knowledge of electrical, plumbing, HVAC, fire-safety and preventive maintenance systems.
• Relevant professional registration or trade certification will be an advantage.
• Available for emergency call-outs, shifts, weekends and public holidays when required.

How to Apply

Submit your CV, brief cover letter and copies of relevant qualifications to recruitment@mobahotel.com by 30th September 2026.

Closing Date: 30th September 2026

Only shortlisted candidates will be contacted.

About the Hotel

Moba Hotel & Convention Centre is a modern 50-room, three-star hotel on the Kitwe–Ndola Dual Carriageway, offering accommodation, dining and leisure facilities, and a Convention Centre for up to 900 delegates.

We invite a capable hospitality professional to join our team.

Job Summary

The General Manager will provide strategic and operational leadership for the hotel, driving service excellence, commercial performance, cost control and a strong organisational culture.

Core Responsibilities

• Provide strategic leadership and oversee all hotel and convention-centre operations.
• Develop and deliver annual business plans, budgets, revenue targets and performance priorities.
• Drive occupancy, food and beverage, events and other revenue while improving profitability.
• Lead department managers and build a high-performance, service-focused workforce.
• Maintain consistent guest-service, product-quality and brand standards across the hotel.
• Monitor financial and operational results; address variances and report to the Board.
• Strengthen sales, marketing, client relationships and the hotel's competitive position.
• Safeguard assets and ensure effective risk, procurement and internal controls.
• Ensure compliance with hotel policies, statutory requirements and health and safety standards.

Key Competencies

• Strategic and commercial leadership
• Financial and operational management
• People leadership and accountability
• Guest service and stakeholder management
• Decision-making, communication and problem-solving.

Qualifications & Experience

• Higher Diploma or Degree in Hotel, Hospitality, Tourism or Business Management, or a related field.
• At least 7 years' hotel-management experience, including 3 years in a senior leadership role.
• Strong record in hotel operations, revenue growth, budgeting and cost control.
• Experience leading multidisciplinary teams in a full-service hotel environment.
• Proficiency in hotel systems, financial reporting and standard office applications.
• Flexible to work as required by hotel operations.

How to Apply

Submit your CV, brief cover letter and copies of relevant qualifications to recruitment@mobahotel.com by 30th September 2026.

Closing Date: 30th September 2026

Only shortlisted candidates will be contacted.

About the Hotel

Moba Hotel & Convention Centre is a modern 50-room, three-star hotel on the Kitwe–Ndola Dual Carriageway, offering accommodation, dining and leisure facilities, and a Convention Centre for up to 900 delegates.

We invite a capable hospitality professional to join our team.

Job Summary

The Food and Beverage Manager will lead restaurant, bar, banqueting and conference catering operations, ensuring quality service, revenue growth, cost control and full compliance with food-safety standards.

Core Responsibilities

• Lead daily restaurant, bar, banqueting, conference and room-service operations.
• Supervise, schedule, coach and manage the performance of Food and Beverage staff.
• Maintain consistent food, beverage, presentation and guest-service standards.
• Drive outlet and events revenue through menu management, upselling and effective service delivery.
• Plan and coordinate functions with the kitchen, sales, front office and other departments.
• Control food and beverage costs, stock, wastage, purchasing and departmental expenses.
• Maintain accurate inventories, operating records, forecasts and performance reports.
• Resolve guest concerns promptly and ensure effective service recovery.
• Ensure compliance with hotel SOPs, hygiene, liquor, safety and food-handling requirements.

Key Competencies

• Food and beverage operations
• Commercial and sales orientation
• Leadership and team management
• Cost, stock and quality control
• Guest service, planning and problem-solving

Qualifications & Experience

• Diploma or degree in Hotel, Hospitality or Food and Beverage Management, or a related field.
• 3-5 years' relevant Food and Beverage experience, including at least 2 years in management.
• Experience in restaurant, bar, banqueting and conference catering operations.
• Knowledge of menu costing, stock control, food safety, hygiene and service standards.
• Proficiency in point-of-sale systems and standard office applications.
• Available to work shifts, weekends and public holidays.

How to Apply

Submit your CV, brief cover letter and copies of relevant qualifications to recruitment@mobahotel.com by 30th September 2026.

Closing Date: 30th September 2026

Only shortlisted candidates will be contacted.

About the Hotel

Moba Hotel & Convention Centre is a modern 50-room, three-star hotel on the Kitwe–Ndola Dual Carriageway, offering accommodation, dining and leisure facilities, and a Convention Centre for up to 900 delegates.

Job Summary

The Executive Housekeeper will lead the Housekeeping Department, ensuring guest rooms and public areas are consistently clean, well maintained and ready for use while controlling costs and upholding hotel standards.

Core Responsibilities

• Lead daily housekeeping operations across guest rooms, public areas, linen and laundry services.
• Supervise, schedule, coach and manage the performance of Housekeeping staff.
• Inspect rooms and public areas to ensure cleanliness, presentation and maintenance standards are met.
• Coordinate room readiness and maintenance requirements with Front Office and Engineering.
• Manage linen, uniforms, guest supplies, cleaning materials and housekeeping equipment.
• Control departmental costs, stock usage, wastage and purchasing requirements.
• Maintain cleaning schedules, inspection records, inventories and performance reports.
• Handle guest requests and complaints promptly and support effective service recovery.
• Ensure compliance with hotel SOPs, hygiene, safety and environmental standards.

Key Competencies

• Housekeeping standards and attention to detail
• Leadership and team management
• Planning and operational coordination
• Cost, stock and quality control
• Guest service, communication and problem-solving

Qualifications & Experience

• Diploma or degree in Hotel, Hospitality or Housekeeping Management, or a related field.
• 3–5 years’ relevant housekeeping experience, including at least 2 years in supervision or management.
• Experience in room inspections, public-area cleaning, linen and laundry operations.
• Knowledge of stock control, cleaning chemicals, equipment, hygiene and safety standards.
• Proficiency in a Property Management System (PMS) and standard office applications.
• Available to work shifts, weekends and public holidays.

How to Apply

Submit your CV, brief cover letter and copies of relevant qualifications to:

Email: recruitment@mobahotel.com

Closing Date: 30th September 2026

Only shortlisted candidates will be contacted.

About the Hotel

Moba Hotel & Convention Centre is a modern 50-room, three-star hotel on the Kitwe–Ndola Dual Carriageway, offering accommodation, dining and leisure facilities, and a Convention Centre for up to 900 delegates.

We invite a capable hospitality professional to join our team.

Job Summary

The Front Office Manager will lead front-office operations, including reservations, reception, guest relations, room coordination and administration, while driving service quality, occupancy and room revenue.

Core Responsibilities

• Lead daily front-office operations and maintain professional, guest-focused service.
• Supervise, schedule, coach and manage the performance of Front Office staff.
• Oversee reservations, check-in/out, room allocation, guest accounts and records.
• Drive occupancy and room revenue through effective rate management, upselling and enquiry conversion.
• Coordinate room status and guest requirements with Housekeeping and other departments.
• Resolve guest concerns promptly and ensure effective service recovery.
• Maintain accurate billing, cash controls, reconciliations and front-office reports.
• Monitor occupancy, ADR, RevPAR and other targets; address variances and report to the General Manager.
• Ensure compliance with hotel policies, SOPs, safety standards and applicable regulations.

Key Competencies

• Commercial and sales orientation
• Guest-service excellence
• Leadership and team management
• Communication and interpersonal skills
• Problem-solving, decision-making and analytical ability

Qualifications & Experience

• Diploma or degree in Hotel, Hospitality or Tourism Management, or a related field.
• 3–5 years' relevant Front Office experience, including at least 2 years in supervision or management.
• Experience in reservations, reception, guest accounts and room inventory management.
• Proficiency in a Property Management System (PMS) and standard office applications.
• Knowledge of front-office procedures, room revenue practices, cash handling and controls.
• Available to work shifts, weekends and public holidays.

How to Apply

Submit your CV, brief cover letter and copies of relevant qualifications to:

Email: recruitment@mobahotel.com

Closing Date: 23rd September 2026

Only shortlisted candidates will be contacted.

Job Details

We invite suitably qualified individual based in Kitwe or Lusaka or able to self-relocate to apply for Position of Collections Officers in our Debt Collections Department.

Job Purpose

Responsible for managing the collection of outstanding debts from clients, negotiate payment arrangements, handle debtor enquiries, executing recovery and ensuring collection chain processes are in place, and to provide administrative assistance to the team.

Key Responsibilities

• Follow company standards and ensure high quality and productivity of job performance.
• Maintain good customer service.
• Follow internal rules/policies/guidelines.
• Contact debtors by telephone and email regarding the collection / recovery of overdue amounts on accounts. Updating client’s feedback on ERP system.
• Attend to walk-in clients for queries/payment arrangements.
• Follow up on promise to pay and payment commitment cases to ensure a positive resolution of actual payment.
• Negotiate, set up and monitor payment arrangements in accordance with delegations and procedures by form of payment in full, settlements and / or payment arrangements.
• Meet monthly collection targets as assigned by management.
• Keep track and ensure all incoming payments are assigned/flagged.
• Ensure all loans above 90 days delay are terminated.
• Refer matters to legal for legal recovery action where necessary.
• Provide ad-hoc activities when required.
• Tracking and communicating error deductions with partners and handling all related issues as per line manager requests.
• Generate ideas and suggestions for collections strategies improvements.
• Being up to date with newest procedures and all job-related updates.
• Being able to multitask and work in a fact pace environment.

Qualifications and Requirements

• minimum Diploma In any business course a degree will be added advantage.
• 1-2 Years relevant field experience – Computer literacy in Microsoft office (Word, Excel, Outlook)
• Meet daily /weekly /monthly targets
• Make outbound calls in accordance with predetermined schedules
• Ability to analyze and interpret account and all client documents
• Ability to multitask and work in fast-paced environment
• Approachable personality with problem solving skills
• Accuracy in data capturing
• Target driven
• Persistence
• Team Player
• Good Communications Skills
• Attention to Detail
• Problem solver
• Good negotiation skills