About the Role

This is a full-time, remote position with Champs Family Automotive USA. As a Remote Customer Service Professional, you will have the opportunity to work from the comfort of your own home while providing excellent customer service to clients.

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Professional. In this role, you will be responsible for handling phone, chat, and email inquiries from clients. You will serve as the first point of contact for any questions, concerns, or issues they may have.

Responsibilities

• Respond to phone, chat, and email inquiries in a timely and professional manner.
• Provide accurate and helpful information to clients and tenants.
• Assist with general inquiries, maintenance requests, and lease inquiries.
• Troubleshoot and resolve customer service issues.
• Maintain a high level of customer satisfaction and ensure a positive customer experience.
• Collaborate with team members to ensure all inquiries are handled efficiently and effectively.
• Keep detailed records of all customer interactions and follow up as needed.
• Stay up-to-date on company policies and procedures to provide accurate information to clients and tenants.
• Assist with other administrative tasks as needed.

Requirements

• High school diploma or equivalent.
• Previous customer service experience, preferably in a remote setting.
• Excellent communication skills, both written and verbal.
• Ability to multitask and prioritize tasks effectively.
• Strong problem-solving skills.
• Proficient in using various computer programs and systems.
• Ability to work independently and in a team environment.
• Availability to work a full-time schedule, including some evenings and weekends as needed.

Benefits

• Medical Plan
• Paid Time Off (PTO)
• 401(k)
• Vision and dental coverage
• Aflac

Application Information

Location Requirement: United States only

Application Deadline: 21 November 2026

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About the Role

We are looking for a Chat Support Representative to assist customers through online chat and provide quick, helpful answers to their questions and service requests.

You will handle multiple conversations throughout the day, resolve common issues, and work with internal teams when additional support is needed.

What You Will Do

• Respond to customer questions through online chat
• Resolve common customer issues and service requests
• Provide accurate information about orders, services, and locations
• Escalate issues that require additional support
• Document customer interactions in company systems
• Maintain a friendly and professional tone across all conversations
• Meet established response and service-quality standards

What We Are Looking For

• Previous customer service, chat support, retail, hospitality, or similar experience
• Strong written English and communication skills
• Good typing and multitasking skills
• Patient, friendly, and customer-focused approach
• Comfortable handling multiple conversations at once
• Basic computer skills and ability to learn new systems
• Ability to work independently in a remote environment
• Reliable internet connection and suitable workspace

Nice to Have

• Previous chat or online customer support experience
• Experience with CRM or customer support platforms
• Food service, hospitality, or retail experience
• Bilingual English/Spanish skills

Compensation

$17–$23 per hour, depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

Hiring Process

Application review → Initial conversation → Interview → Offer

Equal Opportunity

Bilgewater Group is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by applicable law.

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