Join our team and help power a brighter, more connected future through innovative energy solutions.

Key Responsibilities

• Develop and implement digital marketing strategies to grow brand awareness and sales.
• Manage social media platforms, website content and online campaigns.
• Create and design engaging content, including graphics, flyers, videos and written copy.
• Monitor and analyse digital marketing performance and provide reports.
• Support product promotions, events and customer engagement activities.
• Work closely with the sales team to generate leads and support business growth.

Requirements

• Knowledge and at least 1 year experience in solar and electronics.
• Proven experience in digital marketing, social media management and content creation.
• Proficiency in design and video editing tools, such as Canva, CapCut and Adobe Creative Suite.
• Strong copywriting, communication and interpersonal skills.
• Ability to work independently and meet deadlines.
• Good knowledge of Microsoft Office and online marketing tools.
• Production knowledge will be an advantage.
• Knowledge of the following will be an added advantage:
  • Electronic
  • ICT
  • Solar systems

What We Offer

• A dynamic and supportive work environment.
• Opportunity to grow and develop your skills.
• Be part of a team driving sustainable energy solutions.

How to Apply

Send your detailed CV and portfolio, if available, via WhatsApp to +260 961700340. Use "Digital Marketing Officer" as the subject of your WhatsApp message.

Posting Date: 28 September 2026

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Job Vacancy – Customer Service Assistant

DS Solar Zambia Limited is inviting applications from suitably qualified, customer-focused and professional candidates for the position of Customer Service Assistant. The successful candidate will support customers across DS Solar’s products and services by handling enquiries, complaints, follow-ups and after-sales support while maintaining high standards of customer care.

Key Responsibilities

• Attend to customer enquiries professionally through telephone, WhatsApp, email, social media and walk-in channels.
• Provide customers with accurate information on DS Solar products, services, prices, promotions and applicable terms and conditions.
• Receive, record and follow up customer complaints until resolution.
• Maintain accurate records of customer enquiries, complaints, feedback and resolutions.
• Conduct customer follow-ups after purchases, deliveries and installations.
• Coordinate customer issues with Sales, Technical, Stores, Accounts and other relevant departments.
• Assist customers with warranty and after-sales service enquiries and ensure cases are properly documented.
• Escalate unresolved or serious customer complaints to the appropriate supervisor or department.
• Monitor response and resolution times and follow up outstanding cases.
• Maintain professional communication and protect confidential customer information.
• Assist in collecting customer feedback and identifying recurring service issues.
• Prepare daily, weekly and monthly customer-service reports for management.
• Promote a positive DS Solar customer experience across all interactions.

Qualifications & Key Requirements

Applicants should possess a Diploma in Business Administration, Marketing, Customer Service, Public Relations or a related field, with relevant practical experience in customer service, front-office operations, sales support or a similar role.

Candidates should have strong verbal and written communication skills, excellent interpersonal and customer-handling abilities, and the ability to remain professional when handling complaints or difficult situations.

Applicants should also demonstrate good computer skills, including Microsoft Word, Excel, email and digital communication platforms. Experience using CRM or customer-support systems will be an added advantage.

The successful candidate should be professional, courteous, organised, attentive to detail, solutions-oriented and able to work under pressure while managing multiple customer enquiries.

How to Apply

Interested candidates should submit a CV and cover letter by email to:

Email: hr@dssolarzambia.org

Important: Only applications submitted by email will be accepted.

Location: Lusaka (Head Office)

DS SOLAR ZAMBIA LIMITED
Solar Energy For All
POWER ON. LIFE ON.

Stay safe on ENB Enterprise

Never send money to companies. Jobs on ENB Enterprise will never require payment from applicants.