Job Description

Exciting New Restaurant

Join our family as we open our brand-new store in Ndola in Zambia. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

Duties and Responsibilities

• Overseeing overall operation of the restaurant/take-away.
• Ensuring quality standards of food and WACKYS Standard Operating Procedures are maintained.
• Overseeing and managing stock control, purchasing and orders.
• Dealing with customer complaints and maintaining customer service levels of the restaurant/take-away.
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so.
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward.
• Ensuring compliance with health and safety regulations.
• Ensure daily opening and closing procedures are conducted at the store.
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store.
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame.
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store.
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability.
• Performance evaluation of staff.

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required.
• GAAP experience and knowledge – Advantageous.
• Management skills.
• Organizational skills.
• Customer service and good verbal communication skills.
• Problem-solving skills.

How to Apply

Interested candidates should submit their application through the official online application portal.

Closing Date: 30 September 2026

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CHIKEYS ZAMBIA IS HIRING!

Chikeys Zambia is growing its team and looking for passionate, hardworking, and customer-focused people to join the team.

Positions Available

1. Supervisors – 5 Positions

Minimum 2 years Restaurant Experience Required.

2. Kitchen Crews – 10 Positions

3. Counter Crews – 5 Positions Available

Walk-In Interviews

• Date: Wednesday, 16 September 2026
• Time: 10:00 Hours
• Venue: Chikeys Zambia – Obote Avenue, Kitwe Town

If you’re ready to work, learn, grow, and be part of the Chikeys Zambia family, come through.

Contact

+260 774288688

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SHOP MANAGER – JOB OPPORTUNITY

About Us

We are a fast-growing franchise operating in Zambia. We are looking for a hands-on, results-driven Shop Manager to lead our restaurant operations and deliver excellent customer service.

Overall Responsibility

The Shop Manager will be responsible for leading daily restaurant operations, managing staff, driving sales and ensuring excellent customer service while maintaining food quality, hygiene and brand standards.

Key Responsibilities

1. Operations

• Oversee daily restaurant operations to ensure smooth service, quality food and hygiene standards.

2. Team Leadership

• Recruit, train, supervise and motivate restaurant staff.
• Create staff schedules.

3. Customer Service

• Ensure exceptional customer experience.
• Handle complaints professionally.

4. Sales & Marketing

• Drive sales targets.
• Manage promotions.
• Grow foot traffic.

5. Stock & Cost Control

• Manage inventory.
• Minimize waste.
• Control food costs.
• Conduct stock takes.

6. Compliance

• Ensure adherence to ZRA Smart Invoicing, Health & Safety and brand standards.

7. Reporting

• Prepare daily sales reports, cash-ups and weekly reports to management.

Qualifications and Experience

Experience

• Minimum 2–3 years in a supervisory or management role in a restaurant, fast food or retail environment.
• Franchise experience is an added advantage.

Education

• Grade 12 Certificate.
• Diploma in Business, Hospitality or any related field is preferred.

Skills

• Strong leadership, customer service, stock control and basic computer skills.
• Must be comfortable with POS and Smart Invoicing.

Other Requirements

• Must be able to work flexible hours including weekends and public holidays.
• Honest, energetic and target-driven.

Application Procedure

Interested candidates should send the following:

• CV
• Copies of certificates
• 3 traceable references