About the Role

The EBD after-sales associate will ensure improved customer experiences across off-grid communities in Zambia. The successful candidate will use their technical and problem-solving skills to resolve customer issues related to product replacement, warranties, troubleshooting, logistics, and service training, while working closely with different teams. Strong communication skills, fluency in Portuguese, proficiency in English, and a passion for customer satisfaction are essential.

Customer Service & Warranty Resolution

• Manage a high volume of warranty claims and complaints across various channels, including in-person, phone, and digital platforms, in both Portuguese and English.
• Communicate effectively with customers, shops, EBD partners, and retailers throughout the resolution process, providing timely updates and managing expectations.
• Validate warranty claims according to company policies and procedures, ensuring customer satisfaction and minimizing financial impact.
• Ensure timely closure of warranty claims within established SLA timelines and quality standards.
• Conduct thorough investigations to diagnose issues, identify root causes, and find appropriate solutions for Sun King products in the Zambia market.
• Identify and escalate complex or recurring issues to relevant internal teams for further investigation and resolution.
• Track and check warranty trends specific to the Zambia market to identify areas for improvement in product quality, service processes, and customer experience.
• Coordinate with the sales and EBD teams to align after-sales service standards, ensuring contract SLAs are consistently delivered.
• Monitor partner-level warranty claim performance and provide structured feedback and coaching to improve resolution rates and turnaround times.

SAP Data Entry & Transaction Management

• Perform structured, timely SAP entries on a daily, weekly, and monthly basis covering all after-sales transactions, including warranty claims, service orders, repair job cards, goods receipts, goods issues, and returns.
• Create and process service notifications, service orders (CS module), and repair orders in SAP, ensuring accurate classification, coding, and status updates throughout the lifecycle.
• Record and process all field return goods movements in SAP — including material returns (MIGO), transfer postings, and scrapping transactions — maintaining full traceability from receipt to final disposition.
• Process spare parts issues and receipts in SAP, ensuring all stock movements are captured accurately and on time against the correct cost centers, plant codes, and storage locations.
• Execute month-end and period-close entries for the after-sales function, including GR/IR reconciliation, open order clearance, and stock valuation updates.
• Maintain master data accuracy — including material master, service master, customer master, and equipment records — flagging discrepancies to the system administrator for resolution.

Data Integrity & System Hygiene

• Conduct regular SAP data audits to identify and correct errors, including duplicate entries, incorrect material codes, misclassified service orders, and open transactions that should be closed.
• Monitor and resolve GR/IR mismatches, unconfirmed service orders, and stale open purchase requisitions or orders related to after-sales activities.
• Enforce data entry standards across the after-sales team — developing SOPs, checklists, and training guides to ensure consistent and accurate system usage.
• Proactively identify data quality issues that impact reporting accuracy and work with relevant stakeholders to implement corrective and preventive actions.
• Help with SAP system upgrades, configuration changes, or new module rollouts by testing transactions, validating data migration, and documenting outcomes.

Spare Parts & Reverse Logistics

• Oversee the management and tracking of spare parts inventory for the Zambia after-sales operation, ensuring adequate stock is maintained at all service points.
• Process and coordinate spare parts requests from service centers, shops, and field technicians, ensuring timely fulfillment and accurate documentation.
• Manage the reverse logistics flow of defective, returned, and warranty-replaced products — ensuring field return goods are collected, logged, assessed, and directed for repair, refurbishment, or disposal.
• Coordinate with the logistics and warehouse teams to ensure spare parts movements across Zambia locations are accurately recorded and reconciled.
• Identify slow-moving, excess, or obsolete spare parts inventory and escalate for review and corrective action.

Reporting & Performance Monitoring

• Generate and distribute standard after-sales reports on a daily, weekly, and monthly basis — including warranty aging reports, open service ticket summaries, spare parts consumption reports, and return goods status reports.
• Prepare monthly after-sales performance packs for management review, consolidating SAP data with field inputs and commentary on variance vs. targets.
• Track and report on after-sales cost elements, including warranty costs, repair labour, spare parts expenditure, and write-offs, helping Finance with accurate accruals.
• Monitor SLA and TAT compliance for service and repair orders, flagging breaches and trends to management.

Communication & Relationship Management

• Serve as the single point of contact for all after-sales-related inquiries and issues from customers and internal and external stakeholders in Zambia.
• Build and maintain strong relationships with internal teams and external partners to facilitate efficient problem-solving and teamwork across the region.
• Provide clear and concise communication through written reports, presentations, and verbal discussions in English.

You Might Be a Strong Candidate If You

• Top marks at a top 5 Regional or globally recognised University with a degree in engineering or other relevant disciplines.
• An advanced degree is welcome.
• 4+ years of experience in an operational, or inventory management role, preferably within after-sales service, logistics, or the consumer goods sector.
• Are fluent in Portuguese (spoken and written) and proficient in English — this is essential for the Zambia market.
• Possess excellent problem solving and presentation skills, with the ability to translate data into actionable insights.
• High proficiency with ERP systems (SAP experience is a significant advantage) and advanced skills in Microsoft Excel/Google Sheets for data checks and reporting.
• Have strong verbal and written communication skills with the ability to distil information and adapt messaging for different audiences.
• Are passionate about customer service and genuinely motivated to resolve customer issues with speed.
• Have an entrepreneurial spirit and the ability to work without supervision, figure things out with innovative thinking, and exercise strong problem-solving skills and presence of mind.
• Have experience handling spare parts inventory, warranty logistics, or reverse logistics in a field-based environment.
• Are open to travel within Zambia and possibly to other Sun King markets in the region.
• Efficiency and organisational skills.
• Critical Thinker: Powerful ability to structure problems and drive towards solutions even in ambiguous situations.
• Entrepreneurial Spirit with qualities of being able to work without supervision and figure things out with innovative thinking, problem-solving skills, and presence of mind.
• Demonstrates humility.

What We Offer

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

About Sun King

Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.

Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.

Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones.

Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.

Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.

Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.

Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.

Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.

Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.

How to Apply

Interested and qualified candidates should apply through the official Sun King application portal.

⚠️ Legitimate employers do not charge candidates fees to secure employment. Be cautious of anyone requesting payment in exchange for a job offer.

About the Role

The Warehouse Systems & Inventory Controller will ensure maintaining the accuracy, integrity, and efficiency of all warehouse inventory systems and stock management processes. This role is the central point of control for inventory data, warehouse management systems (WMS), and stock movement records, ensuring real-time accuracy and full visibility across all product categories.

Inventory Management

• Maintain accurate stock records across all warehouse locations, including bin, shelf, and pallet-level tracking.
• Conduct and coordinate regular cycle counts, spot checks, and full stock takes; investigate and resolve discrepancies.
• Monitor stock levels and trigger replenishment requests in line with minimum/maximum thresholds.
• Process inbound and outbound stock movements, returns, and adjustments in the WMS in a timely manner.
• Ensure FIFO (First In, First Out) compliance across all relevant product lines.

Warehouse Systems Administration

• Serve as the super user and administrator of the Warehouse Management System (WMS).
• Maintain master data integrity: item codes, unit of measure, bin locations, product lines, and supplier records.
• Troubleshoot system errors, discrepancies, and interface failures; escalate to IT or system vendors as required.
• Generate and distribute daily, weekly, and monthly inventory reports for operations, procurement, and finance teams.
• Help with system upgrades, user acceptance testing (UAT), and the onboarding of new modules or integrations.

Process Control & Compliance

• Develop, document, and enforce standard operating procedures (SOPs) for stock management and system usage.
• Ensure all warehouse transactions are recorded in compliance with company policy and audit requirements.
• Liaise with finance on stock valuation, write-offs, and period-end closing activities.
• Identify process gaps and inefficiencies; propose and implement corrective actions.

Cross-Functional Teamwork

• Work closely with procurement, logistics, and production teams to align inventory data with operational needs.
• Help the inbound receiving teams to ensure accurate goods-received notes (GRNs) and supplier documentation.
• Assist the warehouse manager with KPI reporting, stock accuracy targets, and operational performance reviews.
• Any other duties as assigned by your supervisor.

You Might Be a Strong Candidate If You

• Has a degree qualification from a recognized institution preferably in Supply Chain Management, Operations Management, Economics & Mathematics, or Data Science.
• Ability to multi-task and address other priorities.
• Minimum 2–3 years of experience in a warehouse inventory, stock control, or logistics coordination role.
• Demonstrated hands-on experience with a WMS (e.g. SAP WM/EWM, Oracle WMS, Manhattan, Infor, or similar).
• Proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP, data validation); ERP experience is an advantage.
• Strong numerical aptitude and attention to detail; comfortable working with large datasets.
• Relevant qualification in supply chain, logistics, inventory management, or a related field is preferred.
• Very good people person & Team Player skills; able to build and maintain effective relationships with colleagues, members and external partners.
• Excellent verbal & written communication skills.
• Ability to work remotely under minimal supervision.

What We Offer

What we offer, in addition to compensation and statutory benefits:

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

About Sun King

Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.

Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.

Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones.

Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.

Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.

Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.

Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.

Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.

Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.

How to Apply

Interested and qualified candidates should apply through the official Sun King application portal.

⚠️ Legitimate employers do not charge candidates fees to secure employment. Be cautious of anyone requesting payment in exchange for a job offer.

About the Role

The Area Business Manager at Sun King will coordinate sales, collections, and distribution operations in the area they are assigned for the direct distribution of Sun King Solar products sold on a pay-as-you-go basis (also called and recognised as “EasyBuy” business unit) through a network of agents called as “Energy Officer”.

What You Would Be Expected To Do

• Monitor sales, collections, and oversee direct distribution of Sun King™ products sold on a pay-as-you-go (PAYG) basis through a network of sales agents known as "Field Sales Executives (FSEs).
• Pursue multiple avenues to find and recruit FSEs to represent and sell Sun King EasyBuy products.
• Monitor productivity, and manage the performance of FSEs, and ensure assigned tasks are fulfilled.
• Provide ongoing training to the FSEs on several aspects of the business such as sales, collections, customer service, product features and functionality, and inventory management.
• Conduct daily market visits and resolve issues faced by the FSEs and customers.
• Ensure FSEs provide strong customer through activities such as: prospecting and sale initiation conversations, product installation, customer education on how to make payments, and after-sales warranty issues.
• Adapt, comply with, and ensure adherence to sales policies and processes within the team.
• Keep abreast of market trends and expansion.

You Might Be a Strong Candidate If You

• Hold a degree or diploma in a business related field or have a minimum of two years working in a field sales role in the FMCG, microfinance, banking or telecom industries.
• Passionate about positively impacting the lives of rural consumers.
• Diligence, accuracy, reliability.
• Fluency in English and required local language.
• Skilled in Microsoft Office.

What We Offer

What we offer, in addition to compensation and statutory benefits:

• A platform for professional growth in a rapidly expanding, high-impact sector.
• Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
• A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
• Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.

About Sun King

Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection.

Sun King has built a new kind of energy utility: distributed, green, customer-centric, and affordable. We bring clean, reliable, decentralized energy directly into people’s lives — from solar kits that provide first-time energy access to multi-kilowatt systems that serve both off-grid users and grid-connected customers powering larger homes, schools, hospitals, farms, offices, and light manufacturing.

Already, 25 million homes and businesses rely on Sun King for electricity supply and the appliances and services it enables: lighting, televisions, fans, refrigeration, and smartphones.

Sun King combines energy generation, energy-efficient appliances, installation, and financing into one seamless offering. Think of it as a distributed utility, designed for wherever energy is needed and designed to scale with its users as incomes and energy needs grow.

Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ (PAYG) purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.14 a day via mobile money or cash.

Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright.

Sun King collects payments digitally through mobile money systems and its 35,000 field agents — over 1 million payments each day. To date, Sun King has extended more than $1.4 billion in PAYG loans to customers.

Sun King began by powering homes and businesses with solar systems delivered through PAYG financing. Now, we’re using the same model to make smartphones and clean cooking equipment affordable: helping households connect to the digital economy and transition from wood-based fuels to modern, sustainable alternatives.

Sun King employs 3,500 full-time staff in 14 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families. Sun King is committed to gender diversity in the workplace. Women represent 42% of Sun King’s workforce.

How to Apply

Interested and qualified candidates should apply through the official Sun King careers application portal.

Applications should be submitted through the official Sun King application link provided above.

⚠️ Legitimate employers do not charge candidates fees to secure employment. Be cautious of anyone requesting payment in exchange for a job offer.