About the Role

We are looking for a Customer Success Specialist to help our customers get the most value from our health services platform. You will build relationships with customers, support their onboarding and ongoing use of the platform, and work with internal teams to ensure a positive customer experience.

This role is suitable for both Junior and Middle-level candidates, depending on experience.

Responsibilities

• Support customers throughout onboarding and their ongoing use of the platform.
• Build strong relationships with customers and understand their needs.
• Respond to customer questions and help resolve issues.
• Monitor customer satisfaction, engagement, and overall experience.
• Conduct onboarding sessions, product demonstrations, and follow-ups.
• Work closely with Support, Product, and Engineering teams to resolve customer needs.
• Collect customer feedback and communicate insights to internal teams.
• Identify opportunities to improve customer adoption and retention.
• Maintain accurate customer information and activity in CRM systems.
• Prepare basic reports on customer activity and satisfaction.

Requirements

Junior Level

• 1+ year of experience in customer service, customer success, account support, or a related role.
• Strong communication and interpersonal skills.
• Customer-focused and proactive approach.
• Good organizational and problem-solving skills.
• Ability to manage multiple customer requests and priorities.
• Comfortable learning new software and digital tools.
• Good English communication skills.

Middle Level

• 3+ years of experience in Customer Success, Account Management, Customer Support, or a similar role.
• Experience managing customer relationships independently.
• Experience with SaaS or digital products is a plus.
• Strong ability to identify customer needs and drive product adoption.
• Experience using CRM and customer success tools.
• Strong communication, problem-solving, and stakeholder management skills.
• Good English communication skills.

Nice to Have

• Experience with tools such as Salesforce, HubSpot, Zendesk, Intercom, or similar.
• Experience working with SaaS or healthcare technology products.
• Experience with customer onboarding and product training.
• Understanding of customer success metrics such as retention, churn, CSAT, or NPS.
• Additional language skills are a plus.

Compensation

$50,000 - $70,000 per year, depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

What We Offer

• Fully remote work with flexible working hours.
• Opportunity to work with an innovative health services platform.
• Supportive and collaborative team environment.
• Professional growth and learning opportunities.
• Opportunity to work closely with Product, Engineering, and Sales teams.
• Competitive compensation based on experience and skills.

Job Details

• Company: Careerswift
• Location: Remote
• Seniority: Junior
• Salary: 50,000 - 70,000 USD gross annually

How to Apply

Interested candidates can apply through the official CareerSwift application page:

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micro1 is an innovative AI recruitment engine that helps organizations efficiently hire top global talent by streamlining sourcing and interviewing processes.

micro1 is engaging bilingual mental health experts to contribute to a customer’s project focused on enhancing AI systems with nuanced expertise. In this role, you’ll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.

Scope of Work

• Analyze and evaluate AI-generated psychological content for accuracy, relevance, and ethical standards.
• Develop and review data sets involving psychological case studies, assessments, and conversations for AI system training.
• Craft detailed written feedback and verbal insights to refine AI responses in contexts such as clinical scenarios, research vignettes, and therapeutic dialogues.
• Identify potential biases or inaccuracies within AI-generated outputs and propose evidence-based improvements.
• Collaborate with multidisciplinary teams to integrate psychological concepts and frameworks into AI model training processes.
• Ensure adherence to cultural, linguistic, and clinical best practices for diverse user scenarios.
• Contribute to documentation and knowledge-sharing resources that guide ongoing AI development.

Preferred Qualifications

• Completed Ph.D in Psychology or MD with completed psychiatry residency.
• Native proficiency in at least one of: French, Malay, Russian, Mandarin, Japanese, Urdu, Swahili, Bulgarian, Tagalog, Polish, Marathi, Lithuanian, Georgian, Bengali, Vietnamese, or Indonesian, plus advanced English communication skills.
• Demonstrated ability to communicate complex psychological concepts clearly in both written and verbal formats.
• Experience in clinical practice, research, or higher education in psychology or psychiatry.
• Strong analytical and evaluative skills to assess psychological data and narrative content.
• Awareness of cultural sensitivity and ethical considerations in global mental health contexts.
• Previous experience collaborating on interdisciplinary or technology-driven projects is a plus.

About the Job

• Apply Before: 15 November 2026
• Posted On: 16 September 2026
• Job Type: Contractor
• Experience Level: Mid-level / Senior
• Location: Remote
• Location Requirement: Open to candidates from all countries

How to Apply

Interested candidates can apply through the official micro1 application portal:

Application Deadline: 15 November 2026

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Stay safe on ENB Enterprise

Never send money to companies. Jobs on ENB Enterprise will never require payment from applicants.

Responsibilities

• Filing physical copies of the data
• Verifying invoice details and handling invoice payments
• Cross-checking and rectifying data entry errors
• Adhering to the quality control measures at all times
• Ensuring that there is no duplication of data
• Gathering all required documents and personal details from clients
• Reviewing and cataloguing data with appropriate tags
• Customer service via emails, phone calls, and web customer service.
• Data entry agents can come from all various backgrounds including, data entry clerk, telemarketing, customer support, Customer Service, sales, clerical, secretary, administrative assistant, receptionist, call facility, part-time, retail, Warehouse or customer service representative.
• Leave a good impression of our brand to all those they interact with, regardless of whether the interaction is pleasant or unpleasant.
• Quickly learn about our products, common concerns & problems, and ability to apply this knowledge.
• Enter purchase and sales order.
• Perform daily Research tasks.
• Inventory maintenance.
• Processing Data Entry.
• Additional tasks as assigned.

Requirements

• High School Diploma or GED
• Proven work experience in the Administrative department as a Data Entry Clerk, Data Entry Operator, Typist or an equivalent position
• Excellent typing skills
• Demonstrating an attention to detail
• Good written and oral communication skills
• Strong analytical and problem-solving skills
• Good time management and organisational skills
• Ability to work independently

FYI: MAKE SURE TO CHECK YOUR INBOX AFTER REGISTRATION TO COMPLETE YOUR APPLICATION. FULL TRAINING WILL BE PROVIDED.

Benefits

• Part Time & Full Time.
• Paid time off.
• Remote

Schedule

• Flexible
• 5 to 8 hour Completing Tasks
• Day or Night
• Monday to Sunday

Ability to Commute/Relocate

Remote Work (Required)

Experience

Data entry: Basic Knowledge (Preferred)

Work Location: Remote

How to Apply

Application Deadline: 11 October 2026

Location Requirement: Australia only

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About Pointai

Pointai's customizable AI agent serves as the primary frontline support, delivering personalized experiences that address various customer needs while enhancing operational workflows. By automating routine tasks, integrating seamlessly across platforms, and extracting actionable insights, Pointai empowers businesses to communicate effectively, process efficiently, and achieve sustainable growth. Our AI-powered support resolves requests, answers questions, and keeps customers satisfied in real time.

Role Overview

We're seeking a tech-savvy Sales Development Representative to join our dynamic team. This role is pivotal in driving our sales pipeline by managing both inbound inquiries and executing strategic outbound outreach. The ideal candidate is proficient in HubSpot, excels in cold outreach, and is driven by measurable results, particularly in booking qualified product demos.

Key Responsibilities

• Promptly engage and qualify inbound leads from various channels, ensuring alignment with our ideal customer profile.
• Develop and execute targeted outbound campaigns, including cold emails, calls, and social selling, to generate new business opportunities.
• Utilize HubSpot CRM to track interactions, manage pipelines, and maintain accurate lead data.
• Collaborate with the marketing team to refine messaging and identify high-potential market segments.
• Schedule and coordinate product demonstrations, ensuring a seamless handoff to Account Executives.
• Meet or exceed monthly KPIs, focusing on the number of demos booked and conversion rates.

Qualifications

• 1–2 years of experience in a sales development or similar role, preferably within the SaaS or AI industry.
• Proven track record in both inbound lead qualification and outbound prospecting.
• Expertise in HubSpot CRM, including managing workflows, sequences, and reporting.
• Strong communication skills, both written and verbal, with the ability to craft compelling outreach messages.
• Self-motivated and results-oriented, with a passion for technology and innovation.
• Ability to work independently in a remote environment, managing time and priorities effectively.

Preferred Skills

• Familiarity with sales engagement tools and platforms.
• Experience in the AI or tech industry.
• Understanding of sales methodologies and frameworks.

What We Offer

• Competitive base salary with performance-based bonuses.
• Flexible remote work environment.
• Opportunities for professional growth and advancement.
• Collaborative and innovative team culture.

Application Information

Application Deadline: 19 October 2026

Location Requirement: Open to candidates from all countries

⚠️ Legitimate employers do not charge candidates fees to secure employment. Be cautious of anyone requesting payment in exchange for a job offer.

We are seeking a detail-oriented and organized Data Entry Clerk to efficiently manage and process a high volume of data for our organization. The ideal candidate will be responsible for entering, updating, and maintaining accurate information in company databases and systems. This role is critical to ensuring the integrity and quality of data that supports business operations.

Key Responsibilities

• Accurately enter and update data in databases, spreadsheets, and internal systems.
• Verify data by comparing it to source documents.
• Review and correct data for errors or inconsistencies.
• Maintain and organize electronic and paper files as needed.
• Retrieve data from the database or electronic files as requested.
• Ensure data security and confidentiality at all times.
• Generate reports and summaries as required.
• Collaborate with other departments to ensure data accuracy and completeness.
• Perform regular backups to ensure data preservation.
• Respond promptly to data-related inquiries.

Requirements

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
• Proven experience in a data entry or administrative role preferred.
• Excellent typing speed and accuracy (minimum of 45 WPM recommended).
• Proficiency with Microsoft Office Suite (especially Excel) and data entry software.
• Strong attention to detail and organizational skills.
• Ability to work independently with minimal supervision.
• Strong verbal and written communication skills.
• Ability to handle confidential information with integrity.
• Time management skills and ability to meet deadlines.

Benefits

• Competitive hourly wage or salary.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• 401(k) plan with company match.
• Opportunities for professional development and training.
• Supportive and inclusive work environment.
• Remote work.
• Employee wellness programs.

Important Application Safety Notice

Never send money to companies. Jobs on Himalayas will never require payment from applicants.

Application Deadline: 16 October 2026

⚠️ Legitimate employers do not charge candidates fees to secure employment. Be cautious of anyone requesting payment in exchange for a job offer.

About the Opportunity

We are looking for reliable, organized, and proactive Remote Virtual Assistants to join our team and provide administrative and online support. This is a flexible remote opportunity suitable for individuals who are self-motivated, professional, and able to work independently.

Responsibilities

• Manage emails, messages, and basic administrative tasks.
• Perform online research and data entry.
• Organize documents, spreadsheets, and digital files.
• Schedule appointments and maintain calendars.
• Complete tasks assigned by the project manager.
• Communicate professionally with team members and clients.
• Ensure all assigned work is completed accurately and on time.

Requirements

• Good communication and organizational skills.
• Basic computer and internet skills.
• Ability to use Google Workspace, including Google Docs and Google Sheets.
• Reliable internet connection and a suitable device.
• Strong attention to detail.
• Ability to work independently and meet deadlines.
• Previous virtual assistant experience is an advantage but not required.

Additional Information

This is a remote position with flexible working arrangements and opportunities for ongoing work based on performance.

How to Apply

To apply, please provide:

• A brief introduction.
• Your previous virtual assistant or administrative experience.
• Your availability.
• The device you will use for the work.

Application Deadline: Not specified.

⚠️ Legitimate employers do not charge candidates fees to secure employment. Be cautious of anyone requesting payment in exchange for a job offer.

EUROPE OPPORTUNITY! POLAND IS INTERVIEWING WAREHOUSE WORKERS

Ready na bang magtrabaho sa Europa? Grab this chance to start a career in Poland! Employer interviews are underway for Warehouse Workers (Male & Female)! Even with NO EXPERIENCE REQUIRED, you can apply today through JobX International.

Qualifications

• Female applicants.
• No experience required (Experience as a warehouse worker is a plus!).
• Physically fit.
• Basic English skills (A2 Level).

Requirements Needed

• Updated CV/Resume.
• Certificates of Employment (COE).
• Valid Passport.
• PEOS Certificate.

How to Apply

Applicants can register online by scanning the QR code on the poster, or visit the JobX International Quezon City office directly as a walk-in applicant.

SAFETY OFFICER

Safety Officer Jobs in Ndola – Join Dangote Industries Limited

Dangote Industries Limited is seeking a dedicated Safety Officer to join our team at the Ndola Cement Plant in Ndola, Zambia. This is an outstanding opportunity for professionals interested in safety officer jobs in Ndola, where you will play a vital role in ensuring a safe and compliant working environment within one of the region’s leading industrial companies.

About the Role: Safety Officer Jobs in Ndola

As a Safety Officer, you will implement approved safety plans and programs across the plant, monitoring employee adherence to established safety policies. You will support the planning and promotion of safety initiatives, conduct regular assessments to identify any gaps, and assist in safety drills according to the approved schedule.

Your responsibilities will include evaluating hazardous conditions and recommending appropriate controls—whether engineering, administrative, or personal protective equipment. You will also assist in accident investigations, ensuring timely communication of findings and supporting corrective actions to prevent recurrence.

Key Responsibilities

• Implement and monitor safety protocols within the Ndola Cement Plant.
• Conduct periodic safety assessments and promote continuous improvement of safety programs.
• Assist in organizing and executing safety drills as per schedule.
• Evaluate workplace hazards and recommend effective control measures.
• Participate in accident investigations and communicate recommendations promptly.
• Support corrective actions to enhance safety and prevent future incidents.
• Provide accurate information to Compensation Administrators for processing injury claims.
• Maintain detailed records of safety activities and incident reports to identify trends.
• Conduct regular inspections to ensure compliance with occupational health, safety, and environmental standards.
• Collect and analyze safety data to support program effectiveness.

Qualifications and Experience

• Diploma or Degree in Occupational Safety, Health, and Environment, or equivalent.
• Membership in a recognized safety institute is required.
• Proven ability to establish and maintain collaborative relationships with employees, management, external organizations, and regulatory agencies.

Why Work at Dangote Industries Limited?

Working at Dangote Industries Limited offers you the chance to contribute to a safe and productive workplace while developing your career within a respected multinational company. You will be part of a team committed to excellence in health and safety standards, supporting the wellbeing of all employees and the community.

How to Apply

Interested candidates who meet the above qualifications are encouraged to apply online through the official Dangote Industries Limited careers portal.

RESEARCH CONSULTANT

CALL FOR EXPRESSION OF INTEREST – CONSULTANCY TO PRODUCE ANALYTICAL REPORT

About MISA Zambia

MISA Zambia, established in 1995, is a membership-based organization that promotes media freedom, freedom of expression, and ethical journalism in Zambia. Governed through a democratic structure comprising the AGM, National Governing Council, and Secretariat, it works with media, communities and various partners to advance its vision and mission. As part of the regional MISA network across 11 SADC countries, it aligns with the regional vision of a pluralistic and free media. Its 2025–2029 strategy is guided by the core values of Virtue, Innovation, Transparency, Adaptability and Objectivity -VITAO.

Our Vision

An ecosystem that supports resilient media and robust freedom of expression in Zambia.

Our Mission Statement

“To promote an ecosystem that supports resilient media and freedom of expression in the face of high paced technological advancement through research, capacity building and advocacy in the interest of strengthening democracy, good governance and development that leaves no one behind in Zambia.’’

Our Development Goal

Strengthened democratic governance and inclusive development in Zambia through empowered media and community-driven communication.

Background

MISA Zambia is implementing a Project called “Empowering Voices and Advancing Freedom of Expression” whose objective was “To protect the rights of association, assembly and freedom of expression during the 2026 general elections”. Activities on this project included monitoring incidents that were impacting the above stated rights and engaging appropriate state entities to seek improved upholding of the stated rights. Whilst the interventions were informed by incidents we recorded on a daily basis, our broader knowledge of the patterns of incidents and regions and nature of incidents has to be studied further and documented in a more analytical manner that aids in policy development that can address some of the incidents which were recorded.

To this effect, we seek to engage a consultant to produce an analytical report that will analyse the environment for media freedom, freedom of expression, access to information, freedom of association and assembly pre campaign and during campaign period, during poll and post poll day. The incidents which were recorded should also be documented to fully inform the analysis.

Purpose of the Consultancy

The main purpose of the consultancy is to:

• Produce an analytical report assessing the environment for the enjoyment of the rights of media freedom, freedom of expression, rights to association and assembly and access to information before and during campaign period, during and after poll day.
• Devise the appropriate methodology for conducting the research to produce the above stated report.
• Examine the nature, causes, patterns and impact of political, electoral and media-related violations to a free and fair election and towards facilitating voters’ choice.
• Compare the 2026 electoral environment with the 2015, 2016 and 2021 elections.
• Assess how institutions responded to reported violations that impacted the above stated rights.
• Identify weaknesses in prevention, reporting, investigation, accountability and redress of violations.
• Develop practical recommendations for preventing political and electoral violence and protecting the above stated rights and freedoms.
• Present the final report to national and international stakeholders during a launch.

Deliverables

At the end of the consultancy, MISA Zambia expects to have:

• A comprehensive report analysing the level of enjoyment of the above stated rights in the stated period.
• Methodology for conducting the research.
• Power-point presentation of the report to be presented to the stakeholder meeting.

Submission of Applications

Applications should be submitted to:

WORK IN NEW ZEALAND – SKILLED TRADES RECRUITMENT

We are recruiting skilled and experienced tradespeople for commercial construction projects in New Zealand.

We are looking for qualified and experienced workers who are ready to advance their careers and take up exciting opportunities in New Zealand.

General Requirements

• Maximum age: 45 years old.
• Minimum 3 years overseas work experience.
• Proven experience in commercial construction projects.
• Ability to read and work from construction drawings and plans.
• Good English communication skills are essential.
• Must be willing and able to complete the IELTS.
• Must be willing and able to achieve an IELTS Overall Band Score of 4.0.
• Must have complete and verifiable employment documentation.
• Applicants must be currently residing in the Philippines throughout the application process.
• Applicants must be willing to undergo the required trade testing, interviews and employment checks.

Positions Available

• Blaster Painters
• Welders
• Heavy Machine Operators (HMO)
• Drainlayers
• Mechanical Fitters
• Pipefitters
• Industrial Pipefitters
• Duct Installers
• Carpenters
• Roofers
• Scaffolders
• Fire Alarm Technicians
• Electrical Trades Assistants

Required Documents

For Applicants with Overseas Work Experience

Please submit the following:

• Updated CV
• Certificates of Employment from previous employers
• Employment Contracts
• Overseas Employment Certificate (OEC)
• OFW Information Sheet
• Copy of Passport
• Visa / Work Permit Copies
• Valid NBI Clearance
• Company IDs
• Payslips
• Training Certificates
• Educational Certificates / Diplomas
• TIN Number
• Recent Digital Photo
• Driver’s License – Code B, B1, B2
• IELTS Certificate, if available

For Applicants with Local Work Experience

Please submit the following:

• Updated CV
• Certificates of Employment
• Payslips
• SSS, PhilHealth and Pag-IBIG contribution printouts
• Employment Contracts
• Copy of Passport
• Valid NBI Clearance
• Company IDs
• Training Certificates
• Educational Certificates / Diplomas
• TIN Number
• Recent Digital Photo
• Driver’s License – Code B, B2, B3
• IELTS Certificate, if available

IELTS Requirement

All applicants must:

• Be willing and able to complete the IELTS.
• Meet the required IELTS testing requirements.
• Be willing and able to obtain an IELTS Overall Band Score of 4.0.

Applicants who already hold a valid IELTS certificate are encouraged to submit a copy with their application.

How to Apply

Send your complete set of required documents to:

Build Your Career in New Zealand

Build your skills. Advance your career. Build a brighter future in New Zealand.

This is an excellent opportunity for experienced tradespeople to take their skills to the next level and pursue a rewarding career in New Zealand.

Apply now and take the next step in your career!

Warehouse and Store Assistant

Warehouse & Stock Assistant

The role would involve:

• Assisting with loading, unloading, carrying and moving stock.
• Reorganizing and arranging items in the warehouse.
• Keeping the warehouse clean, orderly and properly arranged.
• Assisting with stock counts and stock movements.
• Moving goods between storage areas or shops when required.
• Supporting the storekeeper with general warehouse duties.
• Being physically capable of lifting and carrying goods when required.

Nevada Gold Mines - Talent Development Specialist

Job Description

Purpose

The Talent Development Specialist / Senior Specialist will play a crucial role in enhancing the skills, knowledge, and capabilities of NGM and Barrick employees through strategic learning and development initiatives. The position level will be determined based on the candidate’s qualifications, experience, and demonstrated scope of expertise. We are open to candidates ranging from Specialist through Senior Specialist level.

The successful candidate will bring a passion for talent growth and organizational development, along with the ability to design, implement, and continuously improve learning and development programs that support organizational goals and employee career growth.

Responsibilities

• Design and implement comprehensive talent development programs that align with organizational goals and support employee growth.
• Conduct training needs assessments to identify skills gaps and development opportunities across various departments.
• Collaborate with subject matter experts and department heads to develop and deliver training materials, workshops, and learning resources.
• Facilitate engaging and interactive training sessions both in-person and virtually, ensuring content is relevant and impactful.
• Evaluate training effectiveness through feedback, assessments, and performance metrics, adjusting programs as needed to optimize outcomes.
• Partner with HR and management to create career development plans for employees, offering guidance and resources for professional growth.
• Research and stay current on industry trends and best practices in talent development, bringing innovative ideas and approaches to the team.
• Serve as a mentor and coach to employees, providing support and encouragement in their career advancement.
• Manage relationships with external training providers and vendors, negotiating contracts and ensuring quality delivery of services.
• Maintain accurate records and documentation of training activities and employee development progress.
• Contribute to the development and continuous improvement of talent development strategies, programs, processes, and tools.
• For Senior Specialist-level scope, take on greater ownership of complex talent development initiatives, provide guidance to less-experienced team members, and serve as a subject matter resource for learning and development practices.
• Perform other duties as assigned.

Qualifications

Education

• Bachelor’s degree in Human Resources, Organizational Development, Education, Psychology, or a related field, or equivalent relevant experience.

Experience and Skills

• Demonstrated experience in talent development, learning and development, organizational development, or a similar field. Experience level may range from developing/early-career talent development experience through advanced experience appropriate for a Senior Specialist role.
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent facilitation and presentation skills, with the ability to engage diverse audiences.
• Proficiency with learning management systems (LMS) and other training software/tools.
• Ability to analyze training needs and develop targeted solutions that meet organizational objectives.
• Effective project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.
• Strong communication and interpersonal skills, with a collaborative and consultative approach.
• Experience in talent development within the mining industry is preferred.
• Familiarity with performance management processes and competency frameworks.
• Knowledge of career planning and succession planning strategies.
• Experience with data analysis, reporting, and using learning metrics to evaluate program effectiveness.
• Certification in training or talent development (e.g., CPLP, ATD certifications) is a plus.

About Us

Our mission is to be the world’s most valued gold and copper mining business. We are committed to partnering with our host countries and communities to transform their natural resources into tangible benefits and mutual prosperity.

Barrick is a leading global mining, exploration and development company. With one of the largest portfolios of world-class and life-long gold and copper assets in the industry - including six of the world's Tier One gold mines - Barrick's operations an projects span 18 countries and five continents. Barrick is also the largest gold producer in the United States. We create real, long-term value for all stakeholders through responsible mining, strong partnerships, and a disciplined approach to growth. Barrick shares trade on the New York Stock Exchange under the symbol "B" and on the Toronto Stock Exchange under the symbol "ABX".

About the Team

Nevada Gold Mines (NGM) is a joint venture between Barrick (61.5%) and Newmont (38.5%) that combined our significant assets across Nevada in 2019 to create the single largest gold-producing complex in the world. NGM produces approximately 3.5 million ounces of gold a year. The massive mining operation comprises eight mines along with their associated infrastructure and processing facilities and hosts three of Barrick’s Tier One assets: Carlin, Cortez, and Turquoise Ridge. At NGM, our mission is to be the world’s most valued gold mining business by finding, developing, and owning the best assets, with the best people, to deliver sustainable returns for our owners and partners.

First Quantum

Administrator

At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.

Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.

Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.

Job Description

Job Purpose

The position exists to provide office services by implementing administrative systems, safety related aspects and reports, monitoring administrative projects, employee related queries. employee documentation, including employee orientation, recruitment paperwork and starter packs.

Job Responsibility

Employee Support, Administration, Travel, HR Engagement

• Provide orientation for new employees of the department, providing information packets, gathering payroll details, explaining benefit programs and obtaining signature on-boarding documents.
• Manage any timesheets (paper or online based) as required and provide ongoing assistance to departmental employees regarding pay queries. Update Leave and Payroll management by providing Head of Department and Section Superintendents with relevant employee information.
• Provide booking assistance for approved business travel, managing expenses. Provide a single point of contact for travel arrangements for internal and external travel requirements for staff and visitors.
• Provide feedback to Human Resource with respect to contractor numbers, Manage registrations with relevant professional bodies and monitor progress through the systems.
• Maintain food-pack and canteen access management system, liase with Human Resource regarding meal allocations and maintain register of exceptions. Arrange visitor meals on site and as required.
• Consult Human Resource to set up and schedule Interview meetings with HOD and Section Superintendents. Provide follow-up info as may be required.
• Plan and attended relevant departmental and section meetings, recording minutes, action points, deadlines and decision points.
• Post meeting follow-up on deliverables and action points and review progress against commitment. Update meeting notes for subsequent meetings.
• Actively participate in all departmental and section activities, planning events, meetings, toolbox meetings and any other activities as necessary to promote excellence in communications.
• Liaise with other cross functional sections to gain agreement on priorities to enable completion of set tasks in a timely and safe manner.

Training, Safety and Document Control

• Review, maintain and update office and departmental policies as may be required.
• Maintain register on INX In-Tuition training requirements for department and sections. Arrange and coordinate training compliances and initiatives with section leaders.
• Maintain register on INX In-Control safety actions, providing updates on outstanding actions and follow-up on planned interventions.
• Implement and monitor programs as directed by Management, providing feedback, escalating challenges and ensuring procedures are implemented effectively.

Specific Competencies

• Should be well familiar and experienced with word processing and database software, such as Microsoft Office.
• Working knowledge of Windows computer systems.
• Must be able to communicate exceptionally well in English.
• Must possess an advance knowledge of English vocabulary.
• Good knowledge of HR Systems.

Job Attributes

• Attention to detail.
• Excellent client service orientation.
• Business acumen.
• Managing relationships.
• Integrity.
• Communication skills.
• Organisation skills.
• Excellent interpersonal skills.
• Presentation skills.
• Computer skills.
• Ability to work without supervision.

Experience Required

• A minimum of 2 years related experience a similar role.
• HR background is an added advantage.

Qualifications

• Grade 12 Certificate.
• Minimum of Diploma in Business Administration, Human Resource, Public Administration or related field.
• Proficiency in Microsoft office.
• Knowledge in safety will be an added advantage.

First Quantum

Reliability & Asset Management Senior Engineer – Mechanical

At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.

Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.

Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.

Job Description

Asset Management

• Support the implementation and maintenance of the Smelter Asset Management Framework and associated standards for the fixed plant and mobile equipment assets.
• Develop and maintain accurate asset registers and equipment hierarchies in Pronto.
• Monitor asset health indicators and identify deterioration trends requiring maintenance intervention.
• Manage the strategy, governance, and optimization of the reliability maintenance initiatives to prevent related mechanical failures.
• Build and maintain asset health indices combining equipment age, thickness test data, and operating history to predict remaining useful life.
• Carry out periodic asset condition assessments and asset health reviews.
• Assist with equipment risk assessments and identification of mitigation measures.
• Support the rollout and implementation of the digital maintenance platforms such as the OnPlan platform.

Mechanical Reliability and Performance Monitoring

• Apply statistical modelling to historical failure data to identify if equipment suffers from random failures, or age-related wear-out.
• Analyse and identify recurring equipment failures and assist in developing reliability improvement initiatives.
• Calculate and report plant-wide metrics including Mean Time Between Failures (MTBF), Mean Time to Repair (MTTR), equipment availability as well as the standard company maintenance compliance matrices.
• Monitor asset health indicators and performance metrics to identify reliability risks and improvement opportunities for smelter mobile and fixed plant equipment.
• Collect, analyse, and report on asset reliability, availability, maintainability, and utilization data.
• Lead Root Cause Failure Analyses (RCFA), Failure Modes and Effects Analysis (FMEA), and related improvement studies.
• Support implementation of preventive, predictive, and condition-based maintenance programs.
• Generate periodic reliability and asset performance reports for management review.

Asset Information and Analytics

• Collect, analyse, and interpret mechanical equipment performance data.
• Develop asset health reports, reliability reports, and KPI dashboards.
• Utilize Power BI, CMMS, PI System, RtDUET, and other digital platforms to support asset management decisions.
• Support data-driven decision-making through performance analysis and reporting.
• Assist with reliability forecasting and equipment risk assessments.
• Produce monthly equipment health and reliability reports.
• Maintain asset performance dashboards and reports using Power BI and other reporting tools.
• Maintain asset management KPIs and performance scorecards.
• Participate in digital asset management initiatives and implementation of asset analytics systems.

Maintenance Strategy Optimization

• Develop, review, and optimize preventive maintenance tasks for mechanical equipment as well as Mobile equipment.
• Support the implementation of condition-based maintenance programs.
• Review maintenance history and work order trends to improve maintenance effectiveness.
• Assist planners in developing maintenance work packs and equipment maintenance standards.
• Support lubrication management, alignment programs, and other reliability-focused practices.
• Review shutdown findings and develop recommendations for future maintenance strategy improvements.
• Participate in critical equipment reviews and maintenance optimization initiatives.
• Support the development of maintenance work instructions and technical standards.
• Manage condition-monitoring programs, including vibration analysis, oil analysis, thermography, and ultrasonic testing.
• Conduct Root Cause Analysis (RCA) on premature mechanical failures to implement permanent engineering or operational solutions.
• Support critical equipment reviews and maintenance task analyses.
• Perform spare parts optimization reviews to balance stock availability with warehouse holding costs.
• Support shutdown planning teams by providing asset-related information and performance trending.

Continuous Improvement

• Review the effectiveness of existing PM (Preventive Maintenance) and PdM (Predictive Maintenance) routines against actual equipment failure history.
• Identify opportunities for improving asset performance, and maintenance effectiveness.
• Collaborate with various disciplines to define safe operating envelopes, preventing equipment operators from running mechanical equipment outside design limits.
• Support the Implementation of new reliability technologies and maintenance methodologies.
• Participate in reliability improvement projects.
• Monitor outcomes of improvement initiatives and report achieved benefits.
• Promote a culture of reliability, operational excellence, and continuous improvement.

Safety, Health, Environment and Quality (SHEQ)

• Comply with all company policies, procedures, legal requirements, and industry standards relating to safety, health, environment, and quality.
• Demonstrate a commitment to maintaining a safe workplace and promote safe work practices in all asset management activities.
• Ensure asset management activities align with company safety and environmental requirements.
• Participate in risk assessments, incident investigations, and corrective action implementation where required.

Key Competencies

• A deep understanding of fixed plant mechanical assets and sound knowledge of mobile equipment maintenance strategies.
• Maintenance strategy development.
• Asset health and performance monitoring and analysis.
• Sound knowledge of Condition-Based Maintenance (CBM) techniques, such as Vibration Analysis, Thermography and Oil Analysis.
• Reliability engineering principals and application including data analysis and trend identification.
• Equipment criticality assessment and risk evaluation.
• Root Cause Failure Analysis (RCFA) participation and support.
• Power BI dashboard development and data visualization.
• Computerized Maintenance Management Systems (CMMS) proficiency (e.g., PRONTO, SAP).
• Maintenance cost and lifecycle cost analysis.
• Spare parts optimization and inventory support.
• Technical report writing and presentation skills.
• Problem-solving and continuous improvement methodologies.
• Knowledge of defect elimination methodologies and their interpretation.
• Working knowledge of all applicable industry standards and mining regulations.

Qualifications

• Bachelor’s Degree in Mechanical Engineering or a closely related Engineering discipline.
• Certification in Asset Management, or Reliability Engineering will be an added advantage (ARP, CMRP, etc).
• Certification in Condition Monitoring Techniques will be an added advantage.
• Power BI or advanced analytic training will also be an added advantage.

Experience

• At least 5 years’ experience in mechanical maintenance, reliability engineering, asset management or an engineering role in the mining/mineral processing industry. Smelter experience will be an added advantage.
• Demonstrated experience in the development of reports and KPIs through data driven decision-making.
• Demonstrated experience in asset performance monitoring and reliability improvement initiatives.
• Experience in RCA reviews and asset strategy optimization.
• Experience in optimizing preventive and condition-based maintenance programs.
• Power BI skills and knowledge.
• Exposure to digital asset management technologies, and analytics platforms.
• Experience participating in shutdown planning and execution.
• Demonstrated skills in verbal and written communications, planning and organizing.
• Experience with the use of a computerized maintenance management system (such as PRONTO, SAP or similar systems).
• Solid computer skills including use of MS Office (Word, Excel & Outlook).
• Exposure to ISO 55000 Asset Management principles.

Behavioural Traits

• Analytical Thinking: Strong ability to analyse equipment performance data, identify trends, diagnose issues, and support the implementation of effective solutions.
• Attention to Detail: Maintains a high level of accuracy in asset data, reporting, analysis, and documentation.
• Problem Solving: Applies structured and practical approaches to resolve asset performance and reliability challenges.
• Planning & Organization: Effectively manages priorities, coordinates activities, and ensures timely completion of assigned tasks.
• Communication: Communicates clearly and professionally, both verbally and in writing, with stakeholders at all levels.
• Collaboration: Works effectively with Operations, Maintenance, Engineering, Planning, and other support functions to achieve common objectives.
• Continuous Improvement: Proactively identifies opportunities to improve asset performance, maintenance effectiveness, and operational efficiency.
• Accountability: Takes ownership of responsibilities and delivers work to agreed standards and timelines.
• Data-Driven Decision Making: Utilizes asset and maintenance data to support recommendations and informed decision-making.
• Initiative: Demonstrates a proactive approach to identifying issues, opportunities, and improvement actions.
• Customer Focus: Understands and supports the operational needs of internal stakeholders to achieve business objectives.
• Innovation: Identifies and implements new ideas, technologies, and approaches to improve reliability, efficiency, and performance of the smelter.