ZSIC General Insurance Limited is a leading provider of customer-centric general insurance solutions, committed to excellence, integrity, and strong corporate governance. As an equal opportunity employer and a proud member of the IDC Group of Companies, we continue to build a high-performance culture driven by professionalism, innovation, and excellent service.

We are therefore inviting applications from suitably qualified, experienced, and results-driven professionals to fill the following position:

JOB PURPOSE

To provide high-level executive, coordination, reporting, administrative and secretarial support to the Managing Director (MD) and Executive Management by ensuring effective management of schedules, strategic action matrices, executive deliverables, meetings, stakeholder engagements and records.

KEY RESPONSIBILITIES

1. Executive Support & Coordination

• Manages the MD’s diary, schedules, travel arrangements and priority commitments.
• Coordinates and prioritizes matters requiring the MD’s attention, ensuring timely follow-up.
• Prepares briefs, presentations, reports, speeches and correspondence for the MD.
• Maintains a forward-looking schedule of key corporate and stakeholder commitments.

2. Strategic Action Matrix & Tracking

• Develops and maintains action matrices for strategic activities, Board resolutions and key initiatives.
• Tracks agreed actions, responsible officers, deadlines and status.
• Prepares consolidated status reports highlighting progress, risks and matters for escalation.

3. Stakeholder Engagement Reporting

• Prepares reports on the MD’s stakeholder engagements with clients, shareholders, regulators and partners.
• Maintains a stakeholder engagement tracker and follows up agreed commitments to closure.
• Consolidates departmental input into periodic management reports.

4. Executive Meeting Secretariat

• Schedules Executive Management meetings and coordinates agendas, papers and notices.
• Attends meetings and records accurate, timely minutes with clear actions and deadlines.
• Maintains an Executive Management action matrix and follows up outstanding actions.

5. Office Administration & Records

• Coordinates information flow between the MD’s Office, departments and external stakeholders.
• Maintains secure, organised filing systems for confidential and executive documents.
• Drafts, proofreads and reviews official correspondence and executive documents.

6. Communication, Protocol & Governance

• Screens and coordinates incoming communications addressed to the MD with discretion.
• Serves as key point of contact for visitors, partners and senior officials; coordinates protocol.
• Supports governance activities and timely submission of reports to the Board and regulators.

QUALIFICATIONS / CERTIFICATIONS

• Grade 12 School Certificate.
• Degree in Business Administration, Public Administration, Secretarial Studies, Office Management or related field.
• At least 5 years’ relevant experience in executive assistance, executive office administration or corporate secretariat.
• Experience supporting a senior executive, preferably in a corporate, financial services or insurance environment.

KEY TECHNICAL SKILLS & COMPETENCIES

• Excellent organisational, planning, coordination and time-management skills.
• Strong report writing, minute-taking and document preparation skills.
• Strong ability to develop and analyse action matrices, trackers and status reports.
• Proficiency in MS Office Suite and digital collaboration/document-management tools.
• Strong written and verbal communication and stakeholder management skills.
• High level of discretion in handling confidential information.

HOW TO APPLY

Interested candidates who meet the minimum qualifications should submit their applications to:

Chief Human Capital & Administration Officer
ZSIC General Insurance Limited, Premium House, Independence Avenue, P.O. Box 30894, Lusaka, Zambia.

Online submissions can be sent via email: careers@zsicgi.co.zm