Job Description

Exciting New Restaurant

Join our family as we open our brand-new store in Ndola in Zambia. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.

Duties and Responsibilities

• Overseeing overall operation of the restaurant/take-away.
• Ensuring quality standards of food and WACKYS Standard Operating Procedures are maintained.
• Overseeing and managing stock control, purchasing and orders.
• Dealing with customer complaints and maintaining customer service levels of the restaurant/take-away.
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so.
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward.
• Ensuring compliance with health and safety regulations.
• Ensure daily opening and closing procedures are conducted at the store.
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store.
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame.
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store.
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability.
• Performance evaluation of staff.

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required.
• GAAP experience and knowledge – Advantageous.
• Management skills.
• Organizational skills.
• Customer service and good verbal communication skills.
• Problem-solving skills.

How to Apply

Interested candidates should submit their application through the official online application portal.

Closing Date: 30 September 2026

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