About Unifi

Boldly different. Fiercely human. Proudly African.

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for thousands of clients across Zambia, Kenya, Uganda and South Africa. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in East Africa, we combine exceptional client service with the very best tech and data analytics.

Role Purpose

We are looking for a candidate that will support the branch team as a Rider / Office Assistant for our Kitwe Main Branch. The ideal candidate must combine a variety of skills including time management, general organization, task prioritization, customer service, problem-solving, and teamwork. Any previous office experience may be requested but this can also be an entry-level position.

Responsibilities

• Welcome clients and direct them to the correct staff member
• Coordinate messenger and courier service
• Provide a high quality cleaning service
• Clean, sweep, mop, and vacuum floors
• Dust and polish furniture, fixtures, and surfaces
• Dispose of trash and recycling
• Clean and sanitize restrooms
• Stock and replenish bathroom supplies
• Clean windows and glass surfaces
• Maintain common areas and outdoor spaces
• Follow health and safety guidelines
• Notify management of any maintenance or repair needs
• Perform other duties as assigned

Requirements

• Grade 12 Certificate or GCE
• Proven experience as a cleaner
• A motorbike licence with at least one year of experience will be an added advantage
• Knowledge of cleaning chemicals and techniques
• Ability to work independently and as part of a team
• Attention to detail and thoroughness
• Physical stamina and ability to lift and move heavy objects
• Good communication skills

How to Apply

Interested candidates should apply through the official Unifi online application portal.

Closing Date: 28 September 2026

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HR GENERALIST

About Unifi

Boldly different. Fiercely human. Proudly African.

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for our clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in Africa, we combine exceptional client service with the very best tech and data analytics.

Purpose of the Role

The HR Generalist reports to the HR Manager and owns the full HR function. From finding and hiring great people to building a workplace where people and managers do their best work. You stay close to the business, keep things simple and practical, and bring the Unifi way to life in the moments that matter.

Responsibilities

• Own the end-to-end employee journey. Keep managers informed and provide practical insights to support people decisions.
• Build and maintain talent pipelines for recurring and hard to fill roles, ensuring we are always ready for growth.
• Manage relationships with external recruitment partners where it makes sense and ensure they deliver quality candidates.
• Represent Unifi at career fairs, networking events and other opportunities to attract great people.
• Deliver onboarding that helps new employees settle in quickly, understand the business, and start contributing with confidence.
• Partner closely with managers to ensure every new employee is supported, equipped and set up to succeed from day one.
• Build strong relationships with managers, understand their teams and challenges.
• Be a trusted partner to managers by providing practical guidance on people and processes related decisions.
• Drive the performance management process, ensuring expectations are clear, meaningful conversations happen and accountability is maintained.
• Work with the HR team and wider business to deliver people initiatives that improve engagement and capability.
• Make sure employee records, HR systems and people administration are accurate, reliable and up to date.
• Ensure HR systems are optimally and correctly used across the business.
• Follow HR process consistently and monitor employees use the right tools and systems effectively.
• Help create an environment where people can do great work, thrive and contribute to the success of the business.
• Actively live the Unifi way and help make Unifi a fun place to work.

Requirements

• Bachelor's degree or equivalent qualification.
• 5+ years' experience in a generalist HR operations role, with exposure across the full employee lifecycle.
• Confident supporting and challenging managers when needed, using sound judgement and a practical approach.
• Clear, direct and respectful communicator.
• Able to build strong relationships, earn trust and work effectively with people across teams.
• Organised and dependable, able to manage multiple priorities while maintaining a high standard of work.
• Resilient, resourceful, hands-on, with a "let's get it done" attitude.
• Passionate about helping people win and thrive in their role.
• Curious and always looking for better ways to improve how we work and how employees experience the business.
• Willing and able to travel within Zambia as needed.

How to Apply

Interested candidates should apply online through the Unifi application portal.

BRANCH MANAGER

About Unifi

Boldly different. Fiercely human. Proudly African.

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for our clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in Africa, we combine exceptional client service with the very best tech and data analytics.

Purpose of the Role

The Branch Manager reports to the Operations Assistant. You run the branch. You own the team, the targets and maintain and raise the client service making our clients’ life easy every day. You build a branch that performs consistently, treats clients with dignity, and solves problems quickly and simply. You are visible, hands-on, and close to the work.

Responsibilities

• Own branch performance by knowing your targets, and drive your team to hit them consistently.
• Lead, develop, and hold accountability for your team by setting clear standards, coach daily, and build people who are ready make our clients life easy.
• Support the team to deliver fast, clear and simple service.
• Approve loans in line with credit guidelines, accurately, efficiently, and with a clear understanding of what the client is signing up for.
• Own collections at branch level by up to date with overdue accounts, follow up with urgency, and work with clients to find solutions.
• Onboard and induct new team members, make sure they are ready before they face a client and supported while they find their feet.
• Run a clean and disciplined operation, maintain high standards in cash handling, compliance, credit processes, and branch administration.
• Resolve escalated client complaints with speed and dignity, own the outcome and see problems through to resolution.
• Report on branch performance with honesty and clarity, flag problems early.
• Identify what is not working and fix it, bring solutions and take action quickly.
• Build a branch people want to be part of, keep energy high, raise standards, and support a team that enjoys winning together.
• Make Unifi a place where people work hard, grow fast, and enjoy being part of the team.

Requirements

• Degree in Banking, Finance, Business Administration, Marketing, or a related commercial field is advantageous.
• 3–5 years’ experience in a customer-facing environment.
• At least 1 year of experience leading or supervising a team.
• Proven track record of hitting targets consistently.
• Good understanding of credit, lending processes, and basic financial concepts.
• Strong communicator, clear, direct, respectful, and calm when things get busy.
• Organised and disciplined, you follow the process properly, keep things accurate, and hold your team to the same standard.
• Fluent in English.
• Willing to work shifts, weekends, or rotational standbys where required.
• Hungry to grow, you question what is not working, take ownership, and bring strong energy and standards to your team every day.

How to Apply

Interested candidates should apply online through the Unifi application portal.

ACCOUNTING CLERK

About Unifi

Boldly different. Fiercely human. Proudly African.

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for our clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in Africa, we combine exceptional client service with the very best tech and data analytics.

Purpose of the Role

The Accounting Clerk will report to the Accountant. You’ll keep a close eye on Unifi’s bank accounts, mobile wallets and cash, making sure everything adds up and nothing slips through the cracks. You’ll reconcile accounts, dig into anything that doesn’t look right, and work with our teams to get issues sorted quickly. You care about getting the details right, ask questions, stay curious and aren’t afraid to get stuck in.

Responsibilities

• Keep Unifi’s bank accounts, mobile wallets and NetSuite records accurately reconciled and up to date.
• Make sure clearing and suspense items are dealt with quickly, investigating anything that doesn’t look right rather than letting it sit.
• Keep a close eye on daily and weekly bank balances and make sure our records match what’s actually happening.
• Help keep our reconciliation processes simple, clear and consistent so everyone knows what needs to happen and when.
• Work with our country's finance teams to understand and resolve differences or reporting issues.
• Work alongside Finance and IT when system issues are getting in the way of accurate reconciliations.
• Help maintain our automated allocation rules and step in with manual matching and postings where needed.
• Speak up early when you spot an error, unusual transaction, potential fraud or something that just doesn’t make sense.
• Help set up strong reconciliation processes as Unifi moves into new markets.
• Take ownership of getting issues resolved, bringing in the right people when you need help.
• Brings energy to the team and wants to help make the Finance department a place where great people enjoy working.

Requirements

• Grade 12 certificate with Accounting and/or Economics is required.
• Studying towards or completed a finance-related diploma or degree is advantageous.
• Some experience in bank reconciliations, cash management or a similar finance role.
• Takes real ownership, cares about the details, brings high standards and speaks up early when something is off track.
• Comfortable working independently, but quick to ask for help or raise an issue when you need to.
• Able to work with people across different teams and cultures to get things done.
• Comfortable learning and working with financial systems and reconciliation tools.
• Organised and disciplined enough to stay on top of deadlines and the everyday basics.
• High integrity and someone we can trust with sensitive information.
• Excited to learn, grow and build a career in a business that’s doing something meaningful across Africa.

How to Apply

Interested candidates should apply online through the Unifi application portal.

BRANCH MANAGER

About Unifi

Boldly different. Fiercely human. Proudly African.

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for our clients across Zambia, Kenya, Uganda, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in Africa, we combine exceptional client service with the very best tech and data analytics.

Purpose of the Role

The Branch Manager reports to the Operations Assistant. You run the branch. You own the team, the targets and maintain and raise the client service making our clients’ life easy every day. You build a branch that performs consistently, treats clients with dignity, and solves problems quickly and simply. You are visible, hands-on, and close to the work.

Responsibilities

• Own branch performance by knowing your targets, and drive your team to hit them consistently.
• Lead, develop, and hold accountability for your team by setting clear standards, coach daily, and build people who are ready make our clients life easy.
• Support the team to deliver fast, clear and simple service.
• Approve loans in line with credit guidelines, accurately, efficiently, and with a clear understanding of what the client is signing up for.
• Own collections at branch level by up to date with overdue accounts, follow up with urgency, and work with clients to find solutions.
• Onboard and induct new team members, make sure they are ready before they face a client and supported while they find their feet.
• Run a clean and disciplined operation, maintain high standards in cash handling, compliance, credit processes, and branch administration.
• Resolve escalated client complaints with speed and dignity, own the outcome and see problems through to resolution.
• Report on branch performance with honesty and clarity, flag problems early.
• Identify what is not working and fix it, bring solutions and take action quickly.
• Build a branch people want to be part of, keep energy high, raise standards, and support a team that enjoys winning together.
• Make Unifi a place where people work hard, grow fast, and enjoy being part of the team.

Requirements

• Degree in Banking, Finance, Business Administration, Marketing, or a related commercial field is advantageous.
• 3–5 years’ experience in a customer-facing environment.
• At least 1 year of experience leading or supervising a team.
• Proven track record of hitting targets consistently.
• Good understanding of credit, lending processes, and basic financial concepts.
• Strong communicator, clear, direct, respectful, and calm when things get busy.
• Organised and disciplined, you follow the process properly, keep things accurate, and hold your team to the same standard.
• Fluent in English.
• Willing to work shifts, weekends, or rotational standbys where required.
• Hungry to grow, you question what is not working, take ownership, and bring strong energy and standards to your team every day.

How to Apply

Interested candidates should apply online through the Unifi application portal.

CUSTOMER SERVICE AGENT

About Unifi

Boldly different. Fiercely human. Proudly African.

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for our clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in Africa, we combine exceptional client service with the very best tech and data analytics.

Purpose of the Role

The Call Centre Agent reports to the Team Leader. As the voice of Unifi, you are the first person our clients speak to and the reason they stay. You handle inbound and outbound calls, process loans, resolve complaints, and manage accounts with warmth, clarity, and a drive to get it right every time.

Responsibilities

• Handle inbound and outbound calls with warmth, clarity, and confidence.
• Process loan applications and assess affordability, making sure every client knows exactly what they’re signing up for.
• Resolve queries with empathy and urgency and own the problem until it’s fixed.
• Handle complaints with empathy, resolving them with urgency and dignity.
• Contact clients of outstanding accounts and help find repayment solutions that work.
• Monitor repayment schedules and follow up consistently to keep accounts on track.
• Maintain accurate, up-to-date client records in our systems.
• Responding promptly to client and with the same standard every time across calls and written channels.
• Live the Unifi values in every interaction by treating people with dignity, communicating clearly and doing what you say you will do.

Requirements

• A degree in Banking, Finance, Business, or a related field is required.
• At least 1 year of experience in a customer-facing, sales, retail.
• Comfortable with basic financial and credit concepts.
• Strong written and spoken communication skills in English.
• A client-first mindset. You help people with care, urgency, and dignity.
• Calm, patient, and practical when things get busy with a "let's get it done" attitude.
• Target-driven and hungry to grow. You hold yourself to a higher standard.
• Self-organised, reliable, and able to manage your own workload.
• Comfortable following set processes and systems accurately.

Remuneration

Basic salary with great monthly performance incentives.

How to Apply

Interested candidates should apply online through the Unifi application portal.

OFFICE ASSISTANT

About Unifi

Boldly different. Fiercely human. Proudly African.

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for thousands of clients across Zambia, Kenya, Uganda and South Africa. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in East Africa, we combine exceptional client service with the very best tech and data analytics.

Role Purpose

We are looking for a candidate that will support the branch team as an Office Assistant for our Kalumbila Branch. The ideal candidate must combine a variety of skills including time management, general organization, task prioritization, customer service, problem-solving, and teamwork. Any previous office experience may be requested but this can also be an entry-level position.

Responsibilities

• Welcome clients and direct them to the correct staff member.
• Coordinate messenger and courier service.
• Provide a high quality cleaning service that includes:

• Clean, sweep, mop, and vacuum floors.
• Dust and polish furniture, fixtures, and surfaces.
• Dispose of trash and recycling.
• Clean and sanitize restrooms.
• Stock and replenish bathroom supplies.
• Clean windows and glass surfaces.
• Maintain common areas and outdoor spaces.
• Follow health and safety guidelines.
• Notify management of any maintenance or repair needs.

• Other duties as assigned.

Requirements

• Grade 12 Certificate or GCE.
• Proven experience as a cleaner.
• A motorbike license with at least one year of experience will be added experience.
• Knowledge of cleaning chemicals and techniques.
• Ability to work independently and as part of a team.
• Attention to detail and thoroughness.
• Physical stamina and ability to lift and move heavy objects.
• Good communication skills.

How to Apply

Interested candidates should apply online through the Unifi application portal.