Job Summary

We are seeking a highly motivated, results driven Retail Sales position, preferably female, to join our retail team. The ideal candidate will demonstrate excellence in providing outstanding customer service while effectively overseeing in-store operations, inventory management, sales reporting, and online customer support. This position is vital for generating revenue, maintaining optimal stock levels, and ensuring a seamless customer experience across both physical and digital channels.

Key Responsibilities

Sales & Customer Service

• Greet and assist customers in-store, providing product information, recommendations, and excellent service to drive sales and meet daily/weekly targets.
• Process sales transactions with precision, and manage payments, returns, and exchanges effectively.
• Establish and sustain robust customer relationships to foster repeat business and loyalty.

Stock & Inventory Management

• Monitor inventory levels diligently, perform regular stock counts, and ensure replenishment occurs promptly to prevent stock-outs or excess inventory.
• Receive, inspect, and shelve new merchandise while upholding store cleanliness and visual merchandising standards.
• Monitor inventory movements and report any discrepancies, damages, or losses.

Reporting & Analysis

• Prepare and analyze daily, weekly, and monthly sales reports, stock reports, and performance metrics.
• Identify sales trends, top-performing products, and areas for improvement; provide actionable insights to management.
• Support decision-making with accurate data on stock turnover, slow-moving items, and customer preferences.

Online Client Support

• Respond promptly and professionally to online enquiries via email, WhatsApp, social media, and other digital channels.
• Process online orders, coordinate deliveries or collections, and ensure a consistent brand experience across channels.
• Update online product listings and assist with basic e-commerce operations.

General Operations

• Assist in opening and closing the store according to procedures.
• Collaborate with team members to maintain high standards of store presentation and customer satisfaction.
• Participate in promotions, seasonal displays, and marketing activities as required.
• Ensure compliance with company policies, health & safety standards, and regulatory requirements.

Qualifications & Experience

• Minimum Diploma or Degree in Business Administration, Marketing, Retail Management, or a related field (or equivalent experience) and Grade 12 certificate.
• Candidates should possess a minimum of one to three years of experience in retail sales, preferably within a fast-paced environment.
• Experience handling online customer support or e-commerce is a strong advantage.

Candidate should preferably reside close to Kabwata or Northmead.

Preferably Female.

How to Apply

Please attach your CV, qualifications, and identification when applying.

To apply, please send your application to:

Email: kcfashionsapplications@gmail.com

Subject: Sales representative

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