FlySafair Is Hiring

FlySafair is inviting applications for 7 Contact Centre Agents based in Johannesburg, Gauteng.

Minimum Requirements

• Grade 12 or equivalent.
• Minimum 1 year recent call centre experience.
• No criminal or credit record.
• Must be willing to work shifts, weekends and public holidays.
• Good customer service and communication skills.

How to Apply

Interested candidates should review the full vacancy details and follow the application instructions provided through the vacancy page below.

Application Deadline: 25 September 2026

Important: Verify the application destination and vacancy details through FlySafair's official careers channels before submitting personal information.

⚠️ Legitimate employers do not charge candidates fees to secure employment. Be cautious of anyone requesting payment in exchange for a job offer.

CUSTOMER SERVICE AGENT

About Unifi

Boldly different. Fiercely human. Proudly African.

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for our clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in Africa, we combine exceptional client service with the very best tech and data analytics.

Purpose of the Role

The Call Centre Agent reports to the Team Leader. As the voice of Unifi, you are the first person our clients speak to and the reason they stay. You handle inbound and outbound calls, process loans, resolve complaints, and manage accounts with warmth, clarity, and a drive to get it right every time.

Responsibilities

• Handle inbound and outbound calls with warmth, clarity, and confidence.
• Process loan applications and assess affordability, making sure every client knows exactly what they’re signing up for.
• Resolve queries with empathy and urgency and own the problem until it’s fixed.
• Handle complaints with empathy, resolving them with urgency and dignity.
• Contact clients of outstanding accounts and help find repayment solutions that work.
• Monitor repayment schedules and follow up consistently to keep accounts on track.
• Maintain accurate, up-to-date client records in our systems.
• Responding promptly to client and with the same standard every time across calls and written channels.
• Live the Unifi values in every interaction by treating people with dignity, communicating clearly and doing what you say you will do.

Requirements

• A degree in Banking, Finance, Business, or a related field is required.
• At least 1 year of experience in a customer-facing, sales, retail.
• Comfortable with basic financial and credit concepts.
• Strong written and spoken communication skills in English.
• A client-first mindset. You help people with care, urgency, and dignity.
• Calm, patient, and practical when things get busy with a "let's get it done" attitude.
• Target-driven and hungry to grow. You hold yourself to a higher standard.
• Self-organised, reliable, and able to manage your own workload.
• Comfortable following set processes and systems accurately.

Remuneration

Basic salary with great monthly performance incentives.

How to Apply

Interested candidates should apply online through the Unifi application portal.

SUPPORT DESK AGENT

Job Opportunity

Comcare is looking for a Technical Support Officer to join our team.

We are seeking a reliable, patient, and tech-savvy individual to assist riders and customers by providing remote support for our battery swapping operations.

Key Responsibilities

• Answer incoming customer and rider calls.
• Assist riders with battery swap issues over the phone.
• Troubleshoot cabinet, battery, and mobile app-related problems.
• Resolve customer enquiries and provide clear guidance.
• Escalate technical issues to field technicians when necessary.
• Record customer issues and maintain accurate support logs.
• Follow up on unresolved cases until they are completed.
• Work closely with the operations team to ensure smooth service delivery.

Requirements

• Excellent communication skills in English (knowledge of local languages is an added advantage).
• Good problem-solving and customer service skills.
• Comfortable using computers, smartphones, and online systems.
• Able to remain calm and professional under pressure.
• Strong attention to detail and ability to multitask.
• Previous experience in customer service, technical support, or a call centre is an added advantage.

Preferred Qualities

• Friendly and professional attitude.
• Quick learner with a willingness to adapt.
• Strong teamwork and organizational skills.
• Ability to work independently with minimal supervision.

Location

Lusaka, Zambia

How to Apply

Interested candidates should send their CV and a cover letter explaining why they are suitable for the role via WhatsApp.

ABOUT NTEMBA24

NTEMBA24 is a growing fashion retail business focused on great quality, best price and exceptional customer experience.

We are looking for a proactive, organised and performance-driven CRM Assistant Manager to support the CRM Manager in managing daily CRM operations, customer engagement, loyalty and retention activities.

REQUIREMENTS

• Minimum Diploma in Marketing, Business Management, Customer Relationship Management, Communications or related field.
• Experience in CRM, customer service, sales, retail or call-centre operations.
• Previous supervisory or team leadership experience is an advantage.
• Good understanding of WhatsApp Business, CRM systems and customer data management.
• Strong communication and interpersonal skills.
• Strong analytical, organisational and problem-solving abilities.
• Ability to manage KPIs, deadlines and team performance.
• Customer-focused, disciplined and highly accountable.

WHO WE ARE LOOKING FOR

We are looking for someone who is hands-on, disciplined, customer-focused and strong in team coordination, with the ability to turn CRM strategy into consistent daily execution.

HOW TO APPLY

Send your CV and cover letter to:

hr@ntemba24.org

JOB VACANCY: CUSTOMER SERVICE OFFICER

Crown Peak Games Limited, a fast-growing gaming and entertainment company, is seeking a friendly, professional, and customer-focused Customer Service Officer to join our team in Lusaka.

The successful candidate will be responsible for providing excellent customer support, responding to customer enquiries, resolving issues, and ensuring a positive customer experience across our gaming and entertainment services.

KEY RESPONSIBILITIES

• Respond to customer enquiries through phone calls, WhatsApp, social media, and other communication channels.
• Assist customers with enquiries relating to games, tickets, payments, promotions, bonuses, and jackpots.
• Handle and resolve customer complaints professionally and efficiently.
• Provide accurate information about Crown Peak Games products, promotions, and services.
• Record and maintain accurate customer interaction and complaint records.
• Escalate complex customer issues to the relevant department when necessary.
• Follow up on unresolved customer queries to ensure timely resolution.
• Maintain a professional and positive relationship with customers.
• Identify recurring customer issues and provide feedback to management.
• Work closely with the Operations, Marketing, and Technical teams to resolve customer-related issues.
• Assist with other customer service and operational duties as assigned.

QUALIFICATIONS

• Grade 12 Certificate is required.
• Diploma or Bachelor's Degree in Business Administration, Marketing, Customer Service, Communications, or a related field will be an added advantage.
• Additional customer service or communication training/certification is an advantage.

REQUIRED SKILLS

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Good problem-solving and conflict-resolution abilities.
• Ability to remain calm and professional when dealing with difficult customers.
• Good computer literacy and ability to use Microsoft Office and Google Workspace.
• Familiarity with WhatsApp and other digital communication platforms.
• Strong attention to detail and accurate record keeping.
• Good organisational and time-management skills.
• Ability to work independently and as part of a team.
• Professional, friendly, patient, and customer-oriented attitude.

EXPERIENCE

• Previous experience in customer service, call centre, reception, sales, or a similar customer-facing role is preferred.
• Experience handling customer enquiries and complaints will be an added advantage.
• Experience in the gaming, entertainment, telecommunications, media, or related industry will be an added advantage.

HOW TO APPLY

Interested candidates who meet the above requirements should submit their CV and a brief cover letter to:👇🏿Click the Green button 

Please use "Customer Service Officer" as the subject of your application.