Job Description

The Front Office Executive is responsible for providing administrative and customer service support to the business.

Key Responsibilities

Correspondence

• Undertake timely receipt, registration, and dispatch of correspondence to prevent misdirection and loss.

Front Office

• Attend promptly to clients and visitors to uphold the image of the institution.
• Attend to walk-in customer complaints and queries.

Customer Service

• Ensure the reception area is tidy and presentable.
• Ensure timely escalation of customer complaints.
• Answer all incoming calls and redirect them to appropriate officers.

Record Management

• Undertake timely file/correspondence circulation to facilitate decision-making.
• Maintain systematic records of important documents.

Performance Management

• Undertake timely development of performance targets to facilitate appraisal.

Administration

• Provide administrative support to the department.
• Schedule meetings, interviews and appointments.
• Keep an inventory of office supplies and ensure adequate stock.
• Help in making hotel and flight bookings.

Minimum Qualifications

• Full Grade 12 Certificate with five O Levels
• Diploma in Front Office Management or related field

Key Competencies and Skills

• Broad understanding of COMPANYNAME products and services
• Understanding of the principles of effective customer service processes
• Telephone etiquette
• Computer skills
• Verbal and written communication
• Self-confidence
• Results-oriented
• Able to perform routine/repetitive work
• Able to cope with change
• Multitasking
• Customer-focused
• Time management
• Able to handle high levels of stress
• Respect
• Quality focus
• Team orientation
• Resilience
• Good listening skills
• Integrity

Experience Required

At least 2 years’ experience in a similar role, preferably in a corporate environment.

How to Apply

Interested candidates should apply through the INFRATEL online recruitment portal.

Application Deadline: 26 September 2026

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