Front Office Executive Job at INFRATEL – Lusaka
Front Office Executive – INFRATEL
Company: INFRATEL
Position: Front Office Executive – 1 Position
Employment Type: Permanent & Pensionable
Location: Lusaka Province, Zambia
Posting Date: 23 September 2026
Closing Date: 26 September 2026
Job Description
The Front Office Executive is responsible for providing administrative and customer service support to the business.
Key Responsibilities
Correspondence
- Undertake timely receipt, registration, and dispatch of correspondence to prevent misdirection and loss.
Front Office
- Attend promptly to clients and visitors to uphold the image of the institution.
- Attend to walk-in customer complaints and queries.
Customer Service
- Ensure the reception area is tidy and presentable.
- Ensure timely escalation of customer complaints.
- Answer all incoming calls and redirect them to appropriate officers.
Record Management
- Undertake timely file/correspondence circulation to facilitate decision-making.
- Maintain systematic records of important documents.
Performance Management
- Undertake timely development of performance targets to facilitate appraisal.
Administration
- Provide administrative support to the department.
- Schedule meetings, interviews and appointments.
- Keep an inventory of office supplies and ensure adequate stock.
- Help in making hotel and flight bookings.
Minimum Qualifications
- Full Grade 12 Certificate with five O Levels
- Diploma in Front Office Management or related field
Key Competencies and Skills
- Broad understanding of COMPANYNAME products and services
- Understanding of the principles of effective customer service processes
- Telephone etiquette
- Computer skills
- Verbal and written communication
- Self-confidence
- Results-oriented
- Able to perform routine/repetitive work
- Able to cope with change
- Multitasking
- Customer-focused
- Time management
- Able to handle high levels of stress
- Respect
- Quality focus
- Team orientation
- Resilience
- Good listening skills
- Integrity
Experience Required
At least 2 years’ experience in a similar role, preferably in a corporate environment.
How to Apply
Interested candidates should apply through the INFRATEL online recruitment portal.
Application Deadline: 26 September 2026
Stay safe on ENB Enterprise
Never send money to companies. Jobs on ENB Enterprise will never require payment from applicants.