Heartland’s Best Zambia is a poultry and agribusiness company specialising in day-old chicks, quality stock feed, frozen chicken products, eggs, dairy products and chicken sausages. The company supports farmers and consumers through reliable products, technical guidance and accessible outlets across Zambia.

Heartland’s Best Zambia invites suitably qualified and experienced candidates to apply for the following positions:

Available Positions

• Shop Manager – Livingstone
• Shop Supervisor – Livingstone
• Shop Supervisor – Lusaka
• Sales Assistants – Livingstone and Lusaka

Minimum Requirements

Applicants must:

• Have at least two years of relevant work experience in the position applied for.
• Have experience selling frozen chicken, stock feed and day-old chicks.
• Hold a diploma or professional qualification in Animal Science, Agriculture, Marketing or a related field.
• Possession of a relevant degree will be an added advantage.
• Demonstrate strong sales, communication, customer-service and interpersonal skills.
• Shop Manager and Supervisor applicants must also possess strong leadership, stock-management and team-supervision skills.

Successful candidates will be responsible for promoting and selling frozen chicken, stock feed and day-old chicks while maintaining excellent customer service.

How to Apply

Interested candidates should email their application letter, CV and relevant qualifications 👇🏿

Clearly indicate the position and preferred location in the email subject line.

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SHOP MANAGER – JOB OPPORTUNITY

About Us

We are a fast-growing franchise operating in Zambia. We are looking for a hands-on, results-driven Shop Manager to lead our restaurant operations and deliver excellent customer service.

Overall Responsibility

The Shop Manager will be responsible for leading daily restaurant operations, managing staff, driving sales and ensuring excellent customer service while maintaining food quality, hygiene and brand standards.

Key Responsibilities

1. Operations

• Oversee daily restaurant operations to ensure smooth service, quality food and hygiene standards.

2. Team Leadership

• Recruit, train, supervise and motivate restaurant staff.
• Create staff schedules.

3. Customer Service

• Ensure exceptional customer experience.
• Handle complaints professionally.

4. Sales & Marketing

• Drive sales targets.
• Manage promotions.
• Grow foot traffic.

5. Stock & Cost Control

• Manage inventory.
• Minimize waste.
• Control food costs.
• Conduct stock takes.

6. Compliance

• Ensure adherence to ZRA Smart Invoicing, Health & Safety and brand standards.

7. Reporting

• Prepare daily sales reports, cash-ups and weekly reports to management.

Qualifications and Experience

Experience

• Minimum 2–3 years in a supervisory or management role in a restaurant, fast food or retail environment.
• Franchise experience is an added advantage.

Education

• Grade 12 Certificate.
• Diploma in Business, Hospitality or any related field is preferred.

Skills

• Strong leadership, customer service, stock control and basic computer skills.
• Must be comfortable with POS and Smart Invoicing.

Other Requirements

• Must be able to work flexible hours including weekends and public holidays.
• Honest, energetic and target-driven.

Application Procedure

Interested candidates should send the following:

• CV
• Copies of certificates
• 3 traceable references