About the Company

Richmiles Enterprises is a dynamic hospitality brand committed to exceptional guest experiences. The company is seeking a highly organised, proactive and customer-focused Reservations Officer to support an efficient and seamless booking experience for guests.

The Role

We are looking for a Reservations Officer to manage room reservations, respond to guest enquiries and coordinate bookings effectively. The successful candidate will support accurate reservation management while ensuring guest requirements are communicated and followed through across relevant departments.

Key Responsibilities

• Handle room reservations and modifications through phone, email and online channels.
• Provide accurate information on room types, rates, availability and hotel facilities.
• Coordinate with other departments to ensure guest requests are met.
• Update the property management system (PMS) with bookings and guest details.
• Maintain accurate records and guest information.
• Follow up on no-shows, cancellations and special requests.

Skills & Competencies

• At least 3 years' experience in a reservations role within a hotel or hospitality setting.
• Good knowledge of hotel reservation systems such as Opera, Fidelio or similar platforms.
• Strong communication and interpersonal skills across telephone, email and face-to-face interactions.
• Ability to work under pressure while maintaining professionalism.
• Excellent attention to detail and accuracy.
• Strong administrative and organisational skills.
• Knowledge of the Zambian hotel industry and local market is an added advantage.

Qualifications

• Diploma or Degree in Hospitality Management, Hotel Management or a related field.

How to Apply

Only candidates with the relevant experience are requested to apply. Candidates should introduce themselves and submit their CV via WhatsApp to +260 765 482 711.

Important: Documents must be submitted in PDF format only. Failure to follow the application instructions will lead to automatic disqualification.

Application deadline: 1 October 2026.

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