Senior Stores Manager Job in Ndola | Restaurant Management
Senior Stores Manager
Position: Senior Stores Manager
Division: Stores
Minimum Experience: Mid-Senior
Company : Pedros
Job Functional Area: Management
Location: Ndola, Zambia
Closing Date: 30 September 2026
Job Description
Exciting New Restaurant
Join our family as we open our brand-new store in Ndola in Zambia. This is an exciting opportunity to be part of a dynamic launch team, grow your skills in a fast-paced environment, and contribute to building a strong store culture from day one. We are looking for passionate, energetic individuals who are ready to grow with our brand.
Duties and Responsibilities
- Overseeing overall operation of the restaurant/take-away.
- Ensuring quality standards of food and WACKYS Standard Operating Procedures are maintained.
- Overseeing and managing stock control, purchasing and orders.
- Dealing with customer complaints and maintaining customer service levels of the restaurant/take-away.
- Maximising profitability and meeting sales and GP% targets, including motivating staff to do so.
- Managing staff including discipline and work rosters.
- Work within a team and drive the restaurant/take-away forward.
- Ensuring compliance with health and safety regulations.
- Ensure daily opening and closing procedures are conducted at the store.
- Marketing activities – to ensure that promotion and incentive programmes are introduced at the store.
- Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame.
- People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store.
- Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability.
- Performance evaluation of staff.
Requirements
- Restaurant and Fast-Food Service experience. Minimum 3 years related experience required.
- GAAP experience and knowledge – Advantageous.
- Management skills.
- Organizational skills.
- Customer service and good verbal communication skills.
- Problem-solving skills.
How to Apply
Interested candidates should submit their application through the official online application portal.
Closing Date: 30 September 2026
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