Front Office Manager Job at Moba Hotel & Convention Centre | Kitwe
Front Office Manager
Company: Moba Hotel & Convention Centre
Reporting To: General Manager
Employment Type: Contract
Location: Kitwe, Zambia
Posting Date: 09 September 2026
Closing Date: 23rd September 2026
About the Hotel
Moba Hotel & Convention Centre is a modern 50-room, three-star hotel on the Kitwe–Ndola Dual Carriageway, offering accommodation, dining and leisure facilities, and a Convention Centre for up to 900 delegates.
We invite a capable hospitality professional to join our team.
Job Summary
The Front Office Manager will lead front-office operations, including reservations, reception, guest relations, room coordination and administration, while driving service quality, occupancy and room revenue.
Core Responsibilities
- Lead daily front-office operations and maintain professional, guest-focused service.
- Supervise, schedule, coach and manage the performance of Front Office staff.
- Oversee reservations, check-in/out, room allocation, guest accounts and records.
- Drive occupancy and room revenue through effective rate management, upselling and enquiry conversion.
- Coordinate room status and guest requirements with Housekeeping and other departments.
- Resolve guest concerns promptly and ensure effective service recovery.
- Maintain accurate billing, cash controls, reconciliations and front-office reports.
- Monitor occupancy, ADR, RevPAR and other targets; address variances and report to the General Manager.
- Ensure compliance with hotel policies, SOPs, safety standards and applicable regulations.
Key Competencies
- Commercial and sales orientation
- Guest-service excellence
- Leadership and team management
- Communication and interpersonal skills
- Problem-solving, decision-making and analytical ability
Qualifications & Experience
- Diploma or degree in Hotel, Hospitality or Tourism Management, or a related field.
- 3–5 years' relevant Front Office experience, including at least 2 years in supervision or management.
- Experience in reservations, reception, guest accounts and room inventory management.
- Proficiency in a Property Management System (PMS) and standard office applications.
- Knowledge of front-office procedures, room revenue practices, cash handling and controls.
- Available to work shifts, weekends and public holidays.
How to Apply
Submit your CV, brief cover letter and copies of relevant qualifications to:
Email: recruitment@mobahotel.com
Closing Date: 23rd September 2026
Only shortlisted candidates will be contacted.