What You Would Be Expected to Do

Inbound / Receiving

• Receive inward cargo in accordance with approved Sun King SOPs, verifying SKU, quantity and condition, and helping with shipping/delivery documentation.
• Record and escalate discrepancies, damages or shortages to relevant stakeholders, and coordinate with logistics providers to resolve inbound exceptions.
• Scan serial numbers for metered/serialized products and upload them to the relevant database.
• Ensure received quantities are accurately reflected in warehouse and ERP/CRM records.

Outbound Dispatches

• Initiate warehouse orders and oversee picking, packing and fulfilment with logistics providers/3PLs, including routing and scheduling.
• Monitor dispatch accuracy and resolve misroutes, delays, losses and damages.
• Update dispatched quantities in the approved dispatch tracker and ERP/CRM, including scanned serials for applicable products moved to shop/field locations.
• Align dispatches and stock receipts with retail/field teams.
• Process daily invoicing for partnership and EBD (Easy Buy Direct) sales in the ERP system, where applicable.

Warehouse & Inventory Controls

• Maintain accurate inventory records, ensuring alignment between physical stock, warehouse records and ERP/CRM.
• Conduct cycle counts according to the approved inventory control schedule, and manage monthly/periodic stock takes and reconciliation.
• Investigate and escalate inventory discrepancies and unexplained variances.
• Manage inventory according to FIFO standards and maintain serial-number traceability for applicable products.
• Monitor inventory condition, reporting damaged, obsolete or slow-moving stock.
• Oversee the day-to-day activities of the Ndola Warehouse, reporting to the Warehouse Manager.
• Maintain warehouse organisation, cleanliness and 5S standards, including accurate floor plans, bin locations and signage.

Warehouse Safety, Security & Loss Prevention

• Ensure compliance with Sun King OHS and warehouse safety requirements.
• Monitor warehouse access and escalate unauthorised access or security concerns.
• Report inventory losses, damages, accidents and other warehouse incidents promptly.
• Ensure proper storage, handling and segregation of products according to approved procedures.

3PL & Logistics Coordination

• Oversee daily warehouse activities with third-party logistics (3PL) warehouse and logistics providers where operations are outsourced, following up on inbound and outbound service levels.
• Escalate delays, discrepancies, losses, damages and service failures to the Manager, Operations.
• Partner with the Associate Manager, Operations, on inventory, fulfilment and logistics priorities.
• Help with audits, physical verification exercises and operational improvement initiatives.
• Perform any other duties as assigned by your supervisor.

You Might Be a Strong Candidate If You:

• Have a degree qualification, preferably in Supply Chain Management, Logistics, Warehouse Management, Distribution or a related field from a premier institution.
• Have 3+ years' experience in warehousing and inventory management.
• Have practical experience working with distributors, 3PLs and sales teams to support smooth distribution operations.
• Are knowledgeable about import/export, transport routes, inventory management, warehousing and distribution networks.
• Have knowledge and working experience with ERP and/or WMS systems.
• Are comfortable working with large volumes of data in Excel/Google Sheets.
• Demonstrate strong attention to detail, particularly in inventory, serial numbers and document controls.
• Have excellent verbal and written communication skills. English is a must.
• Are able to work with minimal supervision.
• Have strong teamwork skills and can work effectively with Operations, sales teams and external logistics partners.

What We Offer

In addition to compensation and statutory benefits:

• Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
• An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
• A truly multicultural experience, with opportunities to work with and learn from people from different geographies, nationalities and backgrounds.
• Structured, tailored learning and development programmes that help you become a better leader, manager and professional through the Sun Center for Leadership.

How to Apply

Interested and suitably qualified candidates should submit their applications through the official Sun King recruitment portal.

Apply for the Warehouse Supervisor Position

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