Securing You All the Way

ZSIC Life Plc, an Equal Opportunity Employer, is a leading provider of long-term life assurance services and is wholly owned by the Industrial Development Corporation (IDC).

With well-established accessibility through its branch network across Zambia, the Company provides flexible, reliable and high-quality life assurance, pension and fund management services.

Role Purpose

Responsible for executing administrative strategy in relation to facilities management, transport, logistics and general office operations that guarantees operational efficiency and a conducive work environment.

Personal Attributes

• Organized
• Confident
• Good listener
• Smart
• Collaborative
• Attention to detail
• Innovative
• Agile
• Empathetic
• Confidential

Technical Skills Required

• Administrative Skill
• Employee Relations
• Communication
• Project Management
• Resource Mobilization
• Transport Management
• Logistics
• Conflict Resolution Skills
• Coaching and Mentorship

Minimum Qualifications and Experience

• Full Grade 12 Certificate.
• Bachelor's degree in Human Resource Management, Business Administration, Public Administration, Psychology, Economics or equivalent degree, ZAQA certified.
• Member of ZIHRM.
• Minimum of 5 years' experience in administration, with at least 3 years in a managerial role.
• Familiarity with procurement laws and corporate facilities management is essential.

Key Performance Indicators (KPIs)

KPI 1: Administrative Operations Management
Plans and manages day-to-day administrative functions by ensuring availability and optimal use of resources across the business.

KPI 2: Facilities Maintenance
Develops and implements annual servicing and maintenance strategy of company facilities and assets to ensure full utilization to achieve operational efficiency in the company.

KPI 3: Asset Planning
Develops and implements annual asset acquisition and disposal plan to ensure asset renewal and removal of obsolete assets from the register annually.

KPI 4: Asset Tracking
Administers asset tracking mechanism and asset movement as per approved policy in the business to always ensure accountability.

KPI 5: Asset Coding
Plans, codes assets and places records in offices across the company to always ensure monitoring of assets.

KPI 6: Transport and Fleet Management
Coordinates the procurement, distribution, usage, maintenance and licensing of company fleet to always ensure availability for purpose in line with policy.

KPI 7: Driver Management
Designs and implements driver management out-of-town route rota annually to ensure equal distribution of work and monitoring of driver conduct during assignments.

KPI 8: Conducive Work Environment
Plans and implements office allocation, asset distribution, office provision, distribution and maintenance of suitable office facilities to always ensure a positive office environment across the business.

KPI 9: Vendor and Contract Coordination
Plans the engagement of appropriate vendors and management of vendor relationships and service contracts by monitoring service quality and adherence to agreed standards and service level agreements.

KPI 10: Office Availability
Develops annual facilities plan to ensure scheduled service and maintenance to guarantee 100% availability.

KPI 11: Branch Office Maintenance
Plans and coordinates availability of office requirements, maintenance and repair works at all branch offices to always ensure sustained brand standard across the business.

KPI 12: Safety
Plans and implements annual safety mechanism across the business in line with the Factories Act to always ensure employees' safety during working hours.

KPI 13: Asset Insurance and Claims Processing
Plans and insures all company assets upon acquisition prior to usage and coordinates the claims process during damage or loss to ensure retention of asset value.

KPI 14: Pest Disinfestation
Plans and undertakes quarterly office disinfestation to ensure eradication of cockroaches, insects and rodents.

KPI 15: Council Rates and Business Levies
Plans and settles council ground rates and business annual levies for all branch offices to ensure continued operations of all branches.

KPI 16: Provision of Essential Services
Plans and coordinates the monthly settlement of bills to ensure continued provision of essential services and utilities to the company across all branches.

How to Apply

Interested candidates should send an application letter, Curriculum Vitae and certified copies of academic qualifications verified by ZAQA to:

Email: jobs@zsiclife.co.zm

Subject: Manager Administration

Closing Date: 9 October 2026 by close of business

Address:
Chief People and Culture Officer
ZSIC Life Plc
Insurance House
Stand No. 4432 Cairo Road
Box 35007
Lusaka, Zambia

ZSIC Life Plc is an Equal Opportunity Employer.

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