Sales Growth Officer

 Sales Growth Officer

KAIROS CASH BAY LIMITED

Contract

Chipata, Ndola, Livingstone

Job Description: Sales Growth Officer (Microfinance)

Position Overview

The Sales Growth officer drives loan portfolio growth by leading, training, and managing a high-performing team of field sales agents. This role focuses on expanding market reach, ensuring high-quality loan acquisitions, and maintaining excellent customer relationships.

Key Responsibilities

Team Leadership & Management

Recruit, onboard, and continuously train a team of commission-based or salaried field sales agents.

Set daily, weekly, and monthly sales targets for individual agents and the team.

Conduct regular field visits with agents to monitor performance, provide coaching, and ensure compliance with lending policies.

Motivate the team through performance incentives, recognition, and strategic guidance.

Sales & Portfolio Growth

Develop and execute field-based sales strategies to acquire new microfinance clients and groups.

Monitor key performance metrics, including disbursement volumes, active client growth, and cross-selling targets.

Identify new market segments, business clusters, and community networks to expand the company's footprint.

Risk Management & Quality Control

Ensure sales agents conduct thorough preliminary screenings of borrowers to maintain low non-performing loans (NPLs).

Collaborate with the credit and risk teams to streamline the loan application, approval, and disbursement processes.

Assist in the early-stage recovery and follow-up of delinquent accounts managed by the sales team.

Reporting & Administration

Prepare detailed weekly and monthly sales performance reports for senior management.

Track market trends, competitor offerings, and customer feedback to recommend product adjustments.

Job Requirements

Experience: Minimum 3–5 years of sales experience in, microfinance, or insurance, with at least 1–2 years in a supervisory or team lead role.

Education: Bachelor’s degree or diploma in Business Administration, Marketing, Finance, or a related field.

Skills: Strong leadership, field coaching, numerical analysis, communication, and negotiation skills.

Knowledge: Deep understanding of microfinance products, field-based group lending methodologies, and local regulatory frameworks.

Attributes: High emotional intelligence, target-driven mindset, and willingness to travel extensively in the field

Application Procedures

To apply, please send your application to: dennis@kairoscashbay.org. Please indicate the name of the position in the subject line of the e-mail: Sales Growth Officer