Front Office/Reservation Supervisor

Front Office/Reservation Supervisor

Msekese Tree Lodges

Full-time

Lusaka, Zambia

Front Office/Reservation Supervisor

Qualifications

Degree or Diploma in Hospitality Management, Tourism, or related field.

Experience Requirements

Minimum 3 years' experience in front office/reservation operations.

Previous supervisory experience preferred.

Key Duties and Responsibilities

Supervise reception staff.

Manage guest check-ins and check-outs.

Handle guest complaints and inquiries.

Prepare front office reports.

Ensure excellent customer service.

Manage room bookings and reservations.

Confirm guest bookings and payments.

Maintain reservation records.

Respond to customer inquiries promptly

To apply, please send your application to: queenzimba1981@gmail.com. Please indicate the name of the position in the subject line of the e-mail: Front Office/Reservation Supervisor