Call Centre Assistant Job at GS Cash Advance Limited | Lusaka

 

JOB OPPORTUNITY

CALL CENTRE ASSISTANT

GS CASH ADVANCE LIMITED

Full Time | Customer Service | Lusaka, Zambia

ABOUT THE ROLE

GS Cash Advance Limited is seeking motivated individuals for the position of Call Centre Assistant in Lusaka.

This full-time opportunity is ideal for a confident communicator with a passion for customer service and a desire to develop a career in a customer-focused environment.

The successful candidate will be the first point of contact for customers, ensuring enquiries are handled promptly and professionally.

KEY RESPONSIBILITIES

1. Customer Support

Answer customer calls and respond to enquiries with professionalism and accuracy.

2. Information & Solutions

Provide clear, helpful information and support tailored to customer needs. Listen attentively and offer appropriate solutions or guidance.

3. Follow-up

Follow up on outstanding enquiries and requests to ensure resolution.

4. Record Keeping

Maintain detailed and accurate records of customer interactions and calls.

5. Escalation

Escalate complex or unresolved issues to the relevant departments for further action.

REQUIREMENTS

• Education: Minimum Grade 12 Certificate. Fresh graduates are encouraged to apply.
• Communication Skills: Excellent verbal and written communication skills.
• Customer Service: Strong customer service orientation and interpersonal skills.
• Computer Skills: Computer literate with the ability to quickly learn new systems.
• Adaptability: Adaptable and a fast learner.
• Problem Solving: Good problem-solving skills and attention to detail.
• Professionalism: Professional, patient and courteous manner.
• Working Hours: Willingness to work flexible hours, including weekends or shifts as required.

JOB DETAILS

Position: Call Centre Assistant

Company: GS Cash Advance Limited

Department: Customer Service

Job Type: Full Time

Location: Lusaka, Zambia

Application Deadline: 17th August 2026

⏰ APPLICATION DEADLINE: 17TH AUGUST 2026

HOW TO APPLY

Interested candidates should submit their CV to:

📧 Email: careers@gscashadvance.co.zm

Email Subject: Application, Call Centre Assistant – Lusaka

APPLY BY EMAIL

IMPORTANT: When applying, use the following email subject: Application, Call Centre Assistant – Lusaka

Fresh graduates are encouraged to apply.

SUBMIT YOUR CV

Recruitment Notice: Applicants are advised not to pay money to anyone for recruitment, job placement, interviews, employment or any recruitment-related service.