Call Centre Agent Job at D2C Telcare Limited | Lusaka

 

D2C TELCARE LIMITED

CALL CENTRE AGENT

📍 LUSAKA, ZAMBIA • CONTRACT

JOIN OUR TEAM AS A CALL CENTRE AGENT

This position reports to a Team Leader.

D2C Telcare Limited is looking for motivated individuals who are passionate about customer service and eager to make a real impact in a fast-paced environment.

The ideal candidate should be confident, adaptable and ready to grow while delivering professional and empathetic customer interactions.

JOB PURPOSE

As a Call Centre Agent, your role will be to:

• Handle customer enquiries with professionalism and empathy.
• Resolve issues quickly while ensuring a positive customer experience.
• Promote products and services that meet customer needs.
• Meet performance goals and support customer retention.
• Conduct tele-collections.

REQUIREMENTS

• Grade 12 Certificate is the minimum requirement.
• A degree is an added advantage.
• Ability to speak multiple languages.
• Excellent spoken and written communication skills.
• Clear and confident ability to explain product and service benefits.
• Persuasive and engaging approach when dealing with customers.
• Flexibility to adapt to changing sales strategies and market conditions.

KEY COMPETENCIES

Customer Service Communication Sales & Persuasion Customer Retention Tele-Collections Problem Solving Adaptability

HOW TO APPLY

Interested candidates should send their application to:

📧 Email:

recruitment@d2ctelcare.com

Important: Include your current physical location in the email subject line.

📌 Applications that do not include the applicant's current physical location in the subject line may not be processed as required by the advertiser.

APPLY BY EMAIL

Only shortlisted candidates will be contacted.

If you do not hear from D2C Telcare within four weeks of the closing date, please consider your application unsuccessful.

D2C Telcare is an equal opportunity employer and welcomes applications from all qualified individuals.

⚠️ Recruitment Notice

Applicants are advised not to pay money to anyone for recruitment, job placement, interviews, employment or any recruitment-related service.

Published by ENB Enterprise

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